Article ID: 950351 - Last Review: October 20, 2009 - Revision: 6.0

While you are installing the Zune software, you receive error code 0x80070643

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SYMPTOMS

During the installation of the Zune software, you may experience a "fatal error" with error code 0x80070643.

THINGS TO TRY

To resolve this problem, follow these steps:
  1. Visit the Windows Update Web site to make sure Windows is up to date:
    http://update.microsoft.com/microsoftupdate (http://update.microsoft.com/microsoftupdate)
  2. Start the Windows Firewall service. To do this, follow the steps for your operating system:
    1. In Windows Vista or Windows 7, click Start
      Collapse this imageExpand this image
      Start button
      , type services.msc in the Start Search box, and then press ENTER.

      Collapse this imageExpand this image
      User Access Control permission
      If you are prompted for an administrator password or for confirmation, type the password or click Continue.

      In Windows XP, click Start, click Run, type services.msc in the Open box, and then press ENTER.
    2. Scroll down until you see the Windows Firewall service or the Windows Firewall/Internet Connection Sharing (ICS) service. Right-click this service, and then click Start.
  3. Again try to install the Zune software.
  4. If you still receive error code "0x80070643," visit the following Web site to download and install the Windows Installer CleanUp Utility:
    http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe (http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe)
    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    290301  (http://support.microsoft.com/kb/290301/ ) Description of the Windows Installer CleanUp Utility
  5. Start the Windows installer Clean Up Utility. To do this, click Start, point to All Programs, and then click Windows Install Clean Up.
  6. In the Windows Installer Clean Up dialog box, select the following items:
    • (All Users) Zune [Version number]
    • (All Users) Zune Language Pack (ES) [Version number]
    • (All Users) Zune Language Pack (FR) [Version number]
  7. Click Remove.
  8. Click the Exit button.
  9. Empty the Windows temporary folder:
    1. Click Start, click Run, type %temp% , and then click OK.
    2. In the window that opens, click Select All on the Edit menu.
    3. On the File menu, click Delete.
    4. Click Yes when you receive the following message:
      Are you sure you want to send these items to the Recycle Bin?
  10. Reinstall the Zune software. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    929358  (http://support.microsoft.com/kb/929358/ ) How to remove and then reinstall the Zune software
APPLIES TO
  • Zune software
  • Zune Digital Media Player
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