Article ID: 950374 - Last Review: January 20, 2012 - Revision: 3.2

Text appears in a single line when you open the Preview page for an activity in Microsoft Dynamics CRM 4.0

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SYMPTOMS

In Microsoft Dynamics CRM 4.0, you type several lines of text. This text includes several line breaks for an activity. Then, you click Print Preview to open the Preview page for the activity. In this scenario, the text appears in a single line on the Preview page, and all line breaks in the text are missing.

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CAUSE

This problem occurs because Microsoft Dynamics CRM 4.0 uses a new HTML encoding method. This new method does not use the traditional newline character (\n) to encode line breaks.

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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256 (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

887283 (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

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