Article ID: 950414 - Last Review: February 12, 2009 - Revision: 3.0 Error message when you promote an e-mail message in the Microsoft Dynamics CRM 4.0 client for Outlook: "An error occurred while promoting a Microsoft CRM e-mail message"
SYMPTOMSWhen you promote an e-mail message in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, you receive the following error message: An error occurred while promoting a Microsoft CRM e-mail message.
RESOLUTIONThis problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256
(http://support.microsoft.com/kb/949256/
)
Microsoft Dynamics CRM 4.0 updates and hotfixes
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: 824684
(http://support.microsoft.com/kb/824684/LN/
)
Description of the standard terminology that is used to describe Microsoft software updates 887283
(http://support.microsoft.com/kb/887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standards
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