The Status Reason value of an appointment record is changed to a default value when you run the Dismiss function on a tracked Outlook calendar reminder in Microsoft Dynamics CRM 4.0

In Microsoft Dynamics CRM 4.0, you run the Dismiss function on a tracked Microsoft Office Outlook calendar reminder for an Activity entity or for a Service Activity entity. When you do this, the Status Reason value of an appointment record is changed to a default value.

This problem occurs because the Dismiss function triggers an update to an XML file. The "<statecode>scheduled</statecode>" string value is added to a user-defined property. However, the "<statecode>scheduled</statecode>" string value is incorrect. Therefore, when the record is synchronized to Microsoft Dynamics CRM 4.0, this string value cannot be added to the database. The correct string value is "<statecode>3</statecode>."

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: