The Status Reason value of an appointment record is changed to a default value when you run the Dismiss function on a tracked Outlook calendar reminder in Microsoft Dynamics CRM 4.0

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Article ID: 950475 - View products that this article applies to.
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SYMPTOMS

In Microsoft Dynamics CRM 4.0, you run the Dismiss function on a tracked Microsoft Office Outlook calendar reminder for an Activity entity or for a Service Activity entity. When you do this, the Status Reason value of an appointment record is changed to a default value.

CAUSE

This problem occurs because the Dismiss function triggers an update to an XML file. The "<statecode>scheduled</statecode>" string value is added to a user-defined property. However, the "<statecode>scheduled</statecode>" string value is incorrect. Therefore, when the record is synchronized to Microsoft Dynamics CRM 4.0, this string value cannot be added to the database. The correct string value is "<statecode>3</statecode>."

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 950475 - Last Review: January 20, 2012 - Revision: 3.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbautohotfix kbexpertiseinter kbmbsmigrate kbqfe kbhotfixserver KB950475

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