Article ID: 950506 - Last Review: June 10, 2011 - Revision: 2.1

Windows Mobile Device Center does not connect to your Windows Mobile-based device after you install Windows Vista Service Pack 1

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Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows (http://windows.microsoft.com/en-us/windows/help/end-support-windows-xp-sp2-windows-vista-without-service-packs) .
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SYMPTOMS

After you install Windows Vista Service Pack 1 (SP1), Microsoft Windows Mobile Device Center does not connect to your Windows Mobile-based device. Therefore, you cannot synchronize your computer and the device.
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RESOLUTION

To resolve this problem, reinstall Windows Mobile Device Center. To do this, follow these steps:
  1. Click Start
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    Start button
    , and then click Control Panel.
  2. Click Programs, and then click Programs and Features.

    Note If you are using Classic View in Control Panel, double-click Programs and Features.
  3. In the list of programs, click Windows Mobile Device Center, and then click Uninstall.
  4. In the Programs and Features dialog box, click Yes.
  5. Repeat steps 1 through 4 to uninstall Windows Mobile Device Center Driver Update.
  6. Install the latest version of Windows Mobile Device Center. For information about how to obtain the latest version, visit the following Microsoft Web site:
    http://www.microsoft.com/windowsmobile/devicecenter.mspx (http://www.microsoft.com/windowsmobile/devicecenter.mspx)
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

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Forums
Visit our Windows Phone Forums (http://social.microsoft.com/Forums/en-US/category/windowsmobile/) for more helpful hints and ideas.
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APPLIES TO
  • Windows Vista Service Pack 1, when used with:
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Ultimate
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Business 64-bit Edition
    • Windows Vista Enterprise 64-bit Edition
  • Microsoft ActiveSync 4.5
  • Windows Mobile 6.5 Standard
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Keywords: 
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