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Windows Mobile Device Center does not connect to your Windows Mobile-based device after you install Windows Vista Service Pack 1

Article ID:950506
Last Review:March 25, 2008
Revision:1.0

SYMPTOMS

After you install Windows Vista Service Pack 1 (SP1), Microsoft Windows Mobile Device Center does not connect to your Windows Mobile-based device. Therefore, you cannot synchronize your computer and the device.

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RESOLUTION

To resolve this problem, reinstall Windows Mobile Device Center. To do this, follow these steps:
1.Click Start Start button, and then click Control Panel.
2.Click Programs, and then click Programs and Features.

Note If you are using Classic View in Control Panel, double-click Programs and Features.
3.In the list of programs, click Windows Mobile Device Center, and then click Uninstall.
4.In the Programs and Features dialog box, click Yes.
5.Repeat steps 1 through 4 to uninstall Windows Mobile Device Center Driver Update.
6.Install the latest version of Windows Mobile Device Center. For information about how to obtain the latest version, visit the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/devicecenter.mspx (http://www.microsoft.com/windowsmobile/devicecenter.mspx)

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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APPLIES TO
Windows Vista Service Pack 1, when used with:
  Windows Vista Home Basic
  Windows Vista Home Premium
  Windows Vista Ultimate
  Windows Vista Business
  Windows Vista Enterprise
  Windows Vista Home Basic 64-bit Edition
  Windows Vista Home Premium 64-bit Edition
  Windows Vista Ultimate 64-bit Edition
  Windows Vista Business 64-bit Edition
  Windows Vista Enterprise 64-bit Edition

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Keywords: 
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