Article ID: 950686 - View products that this article applies to.
The steps to troubleshoot performance-related issues in Windows Vista vary depending on the point at which the issue occurs. This article is intended to describe the steps that are used to troubleshoot performance-related issues with standby, resume, or hibernation.
For more information about how to troubleshoot other performance issues in Windows Vista, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/950684/ )How to troubleshoot performance issues during startup in Windows
(http://support.microsoft.com/kb/950685/ )How to troubleshoot performance issues in Windows Vista
OverviewThis article describes the steps that are used to start to troubleshoot standby-related performance issues in Windows Vista. This includes how to troubleshoot issues with the standby, resume, hibernate, and sleep features.
Performance issues that you may encounter with standby, hibernation, and resume on a Windows Vista-based computer may include but are not limited to the following issues:
Computers that meet the minimum requirements are known as "Windows Vista Capable," and computers that meet the recommended requirements are known as "Windows Vista Premium Ready." For more information about Windows Vista Capable and Windows Vista Premium Ready computers, visit the following Microsoft Web site:
http://www.microsoft.com/windows/windows-vista/get/upgrade-advisor.aspxFor more information about system requirements for Windows Vista, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/919183/ )System requirements for Windows Vista
To start troubleshooting a standby-related performance issue in Windows Vista, follow these steps.
Step 1: Check Windows UpdateIf a driver or an operating system component causes the performance issue, there may be an update that is available on Windows Update that addresses the issue. Visit Windows Update, and install any driver or operating system updates that are available. To do this, visit the following Windows Update Web site
http://windowsupdate.microsoft.comIf you install an updated driver or operating system components from Windows Update, and this does not resolve the performance issue, go to the next troubleshooting step.
Step 2: Check for performance warningsFrequently, Windows Vista can automatically detect any issues that are related to performance and can make recommendations about how to troubleshoot these problems. When this happens, a warning is displayed in Control Panel. To access these warnings, follow these steps:
Step 3: Perform clean-boot troubleshootingIf you verify that the performance issue does not occur in safe mode, start Windows Vista in a clean-boot environment to determine the programs or the services that are causing the issue. This process will systematically eliminate any of the third-party services or applications that are running on Windows Vista that could potentially be the cause of the problem.
For more information about how to perform clean-boot troubleshooting in Windows Vista, click the following article number to view the article in the Microsoft Knowledge Base:
929135If the performance problem continues after you perform clean-boot troubleshooting, go to the next troubleshooting step.
(http://support.microsoft.com/kb/929135/ )How to troubleshoot a problem by performing a clean boot in Windows Vista
Step 4: Check the Reliability MonitorWhen you troubleshoot a performance issue, it is important to determine whether the problem always occurred after you installed Windows Vista or if the problem began sometime after you installed Windows Vista. You must clarify this before you continue.
If Windows Vista was performing acceptably after it was installed, and the startup performance problem only began to occur sometime after Windows Vista was performing acceptably, you can use the Reliability Monitor tool that is included with Windows Vista. This tool lets you examine the events that occurred around the time that the problem began so that you can determine any relationship between the event and the issue. To do this, you must first determine approximately when the issue began to occur. When you determine the approximate time, you can examine the events that occurred around that time.
To use this tool to troubleshoot a performance issue that began sometime after Windows Vista was installed, follow these steps:
Article ID: 950686 - Last Review: April 18, 2008 - Revision: 1.4
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