Consider the following scenario:
- On a Windows XP-based computer, you install Windows XP
Service Pack 3 (SP3).
- You have Windows Internet Explorer 7 installed.
When you double-click the Internet Explorer icon on the
computer's desktop in this scenario, Internet Explorer 7 does not start as
expected. Instead, a new shortcut is created on the desktop. If you click the
Internet Explorer icon multiple times, multiple Internet Explorer shortcuts are
When you click these additional Internet Explorer shortcuts,
This issue occurs if the following conditions are true:
- Windows XP Service Pack 2 (SP2) is installed and activated
on the computer.
- Internet Explorer 7 is installed on the
- All the current updates are installed for Windows XP
- You start Windows XP SP2, and then you insert a Windows XP
SP3 Full Product CD into the computer's CD or DVD drive.
- On the Windows XP SP3 installation screen, you select the
Upgrade (Recommended) option, and then you complete the
To resolve this issue, reinstall the latest release of
To download and to install the latest release of
Internet Explorer, visit the following Microsoft Web site:
Article ID: 950721 - Last Review: May 6, 2008 - Revision: 2.1
- Microsoft Windows XP Service Pack 3, when used with:
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
|kbtshoot kbexpertisebeginner kbprb KB950721|