A computer that is running an x64-based version of Windows Server 2003, of Windows Vista, or of Windows Server 2008 randomly restarts and then generates a Stop error

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Article ID: 950772 - View products that this article applies to.
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SYMPTOMS

A computer that is running an x64-based version of Windows Server 2003, of Windows Vista, or of Windows Server 2008 randomly restarts and then generates a Stop error. The Stop error code may be 0x0000001E, 0x000000D1, or another Stop error code.

This problem occurs after you install update 932596 on the computer.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
932596 Microsoft Security Advisory: Update to improve Kernel Patch Protection

RESOLUTION

Hotfix information for Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with SP2 and Windows XP Professional with SP2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Hal.dll5.2.3790.4264280,06401-Apr-200808:26x64SP2
Ntkrnlmp.exe5.2.3790.42644,604,41601-Apr-200808:26x64SP2
Ntoskrnl.exe5.2.3790.42644,534,27201-Apr-200808:26x64SP2

Service pack information for Windows Vista

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information for Windows Vista and Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have the x64-based version of Windows Vista Service Pack 1 or Windows Server 2008 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista SP1 and Windows Server 2008, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.222014,694,07212-Jun-200806:08x64
Amd64_2733b164e029d53c6adff49ebc20218c_31bf3856ad364e35_6.0.6001.22201_none_6ff8fd89b70c2aa8.manifestNot applicable70112-Jun-200821:38Not applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22201_none_c8d99c1f859d39e6.manifestNot applicable16,51212-Jun-200807:39Not applicable
Package_1_for_kb950772~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,78712-Jun-200821:38Not applicable
Package_2_for_kb950772~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,95612-Jun-200821:38Not applicable
Package_3_for_kb950772~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,79212-Jun-200821:38Not applicable
Package_4_for_kb950772~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,79212-Jun-200821:38Not applicable
Package_for_kb950772_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37512-Jun-200821:38Not applicable
Package_for_kb950772_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43912-Jun-200821:38Not applicable
Package_for_kb950772_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42912-Jun-200821:38Not applicable
Package_for_kb950772_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43112-Jun-200821:38Not applicable
Package_for_kb950772_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43312-Jun-200821:38Not applicable
Package_for_kb950772_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43912-Jun-200821:38Not applicable
Package_for_kb950772_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43012-Jun-200821:38Not applicable
Package_for_kb950772_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43712-Jun-200821:38Not applicable
Update.mumNot applicable3,09912-Jun-200821:38Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Kernel Patch Protection protects code in the Windows kernel from modification by unknown code or data.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you must have technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspx
For product information about x64-based versions of Windows Server 2003, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Properties

Article ID: 950772 - Last Review: October 8, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows XP Professional x64 Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe kbHotfixServer KB950772

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