Error message when you try to restore from a full backup of a Windows Vista-based computer: "The system cannot find the file specified. (0x80070002)"

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Article ID: 951002 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • On a Windows Vista-based computer (computer A), you perform a full backup to an external drive.
  • You connect the external drive to another Windows Vista-based computer (computer B).
  • On computer B, you try to restore from the full backup on the external drive.
In this scenario, you receive the following error message:
Windows was not able to find any backup sets on [DRIVE] for the following reason:
The system cannot find the file specified. (0x80070002)
Verify that this location is valid and contains backups or try a different location.
Note For example, the external drive may be a universal serial bus (USB) disk drive or a file share.

CAUSE

This issue occurs when the Windows Vista restore wizard cannot access the backup files because of denied access or because of missing or corrupted files.

RESOLUTION

To resolve this issue, follow these steps:
  1. Locate the backup folder on the external drive on computer B. The name of the backup folder resembles the computer name of computer A.
  2. Make sure that the SYSTEM account has read permissions for all the backup folder's subfolders. To do this, follow these steps:
    1. Right-click the backup folder, and then click Properties.
    2. Click the Security tab.
    3. Check to determine whether the SYSTEM account has read permissions. If the SYSTEM account does have read permissions, click Cancel two times, and then go to step 3. If the SYSTEM account does not have read permissions, go to step 2d.
    4. Click Edit, click Add to add the SYSTEM account, and then click OK.
    5. Select the SYSTEM account, make sure that the Read check box is selected, and then click OK.
  3. Make sure that the backup folder has the following file structure:
    DRIVE:\MACHINE\BackupSet yyyy-mm-dd tttttt
         \Catalogs
               GlobalCatalog.wbcat
         \Backup Files yyyy-mm-dd tttttt
              Backup Files N.zip
    
  4. If you find an orphaned or incomplete backup, move that folder out of the BackupSet yyyy-mm-dd tttttt folder.
  5. Restart the Windows Vista restore wizard. To do this, click Start, click Control Panel, click Backup and Restore Center, and then click Restore files.

Properties

Article ID: 951002 - Last Review: April 9, 2008 - Revision: 1.1
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbexpertisebeginner kbtshoot kbprb KB951002

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