You cannot install Operations Manager 2007 Reporting if the SQL Server Reporting Services instance takes more than 60 seconds to start

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Article ID: 951148 - View products that this article applies to.
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SYMPTOMS

When you try to install Microsoft System Center Operations Manager 2007 Reporting, the installation operation fails. This problem occurs if the Microsoft SQL Server Reporting Services (ReportServer) instance takes more than 60 seconds to start.

When this problem occurs, the Momreporting.log file contains the following information:
ReplaceSRSExtensionsCA error: Cannot start service ReportServer on computer '.'..
StackTrace: at System.ServiceProcess.ServiceController.Start(String args)
at Microsoft.Reporting.Setup.ReportingManagedCAs.RestartService(String srsServiceName)
at Microsoft.Reporting.Setup.ReportingManagedCAs.ReplaceSRSExtensionsCA(Session session)

RESOLUTION

Update Information

To resolve this problem, obtain the latest version of Microsoft System Center Operations Manager 2007. For more information, refer to this Microsoft Web site: http://www.microsoft.com/systemcenter/operationsmanager/en/us/how-to-buy.aspx

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Operations Manager 2007 Service Pack 1 (SP1) installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Hotfix installation instructions

This hotfix provides a Microsoft Installer (.msi) file that you can use to fix the existing Reporting2007.msi file in the installation media. Then, you can use the fixed Reporting2007.msi file to install Operations Manager 2007 Reporting. To do this, follow these steps:
  1. Copy the following file from the hotfix package to a local folder or to a shared folder:
    SystemCenterOperationsManager2007-SP1-KB951148-X86-X64-ENU.msi
  2. Run the file that you copied in step 1.
  3. On the Select Installation Folder page of the installation wizard, you can specify a folder in which the hotfix will be installed. By default, this hotfix is installed in the following location:
    %ProgramFiles%\System Center 2007 Hotfix Utility\Q951148
  4. The Q951148 folder contains the following files:
    • A Q951148-x86.mst file for x86 platforms
    • A Q951148-x64.mst file for x64 platforms
  5. Locate the Reporting2007.msi file in the Operations Manager 2007 Service Pack 1 installation media. The Reporting2007.msi is located in the following folder on the installation media:
    Reporting\platform
    Note The platform placeholder represents the platform version of Operations Manager 2007 Reporting that you want to install.
  6. Copy this Reporting2007.msi file from the installation media to the Q951148 folder that is mentioned in step 3.
  7. Change the working directory to the Q951148 folder that is mentioned in step 3. For example, if you used the default installation folder in step 2, open a command prompt, type the following command, and then press ENTER:
    cd /d %ProgramFiles%\System Center 2007 Hotfix Utility\Q951148
  8. At the command prompt, run the following command:
    WiUseXfm.vbs Reporting2007.msi MST_File
    Note Replace the MST_File placeholder with "Q951148-x86.mst" or with "Q951148-x64.mst," as appropriate for your platform.
  9. To verify that the Reporting2007.msi file is successfully fixed, check the last modified time of the Reporting2007.msi file.
  10. Replace the old Reporting2007.msi file by copying the fixed Reporting2007.msi file onto the installation media. If the installation media is read-only, you can install Operations Manager 2007 Reporting directly by using the fixed Reporting2007.msi file. To do this, open a command prompt, type the following command, and then press ENTER:
    msiexec /i Modified_MSI_Location\reporting2007.msi /l*v %TEMP%\MOMReporting.log
    Note Replace the Modified_MSI_Location placeholder with the folder that contains the fixed Reporting2007.msi file.
Note After you follow these steps, the digital signature in the fixed Reporting2007.msi file will be broken. Therefore, you will receive a warning message when you run the fixed Reporting2007.msi file. You can safely ignore this warning message.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007 Service Pack 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Q951148-x64.mstNot Applicable2,637,82401-Apr-200806:56Not Applicable
Q951148-x86.mstNot Applicable2,571,77601-Apr-200806:46Not Applicable
Wiusexfm.vbsNot Applicable2,82218-Oct-200208:19Not Applicable
System Center Operations Manager 2007 Service Pack 1, French version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Q951148-x64.mstNot Applicable2,640,89629-Aug-200817:40Not Applicable
Q951148-x86.mstNot Applicable2,572,80029-Aug-200817:46Not Applicable
Wiusexfm.vbsNot Applicable2,82218-Oct-200223:19Not Applicable
System Center Operations Manager 2007 Service Pack 1, Japanese version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Q951148-x64.mstNot Applicable5,63230-Jul-200820:15Not Applicable
Q951148-x86.mstNot Applicable2,572,80029-Aug-200817:46Not Applicable
Wiusexfm.vbsNot Applicable2,82218-Oct-200223:19Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

MORE INFORMATION

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410 List of issues that are fixed in System Center Operations Manager 2007 R2

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 951148 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB951148

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