When you try to use the MSTSC command from Terminal Services Client 6.0 to connect to the local Windows XP-based computer, a black screen may appear for several minutes

On a Windows XP-based computer, you have Terminal Services Client 6.0 installed. On this computer, you try to connect to the local computer by running one of the following commands: When you do this, a black screen may appear for several minutes. After several minutes, the desktop and the pointer reappear on the screen. However, the keyboard is unusable.

The issue occurs because the getaddrinfo function cannot translate the local network interface address in Windows XP.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 or a later service pack installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with Service Pack 2, x86-based versions

Windows XP with Service Pack 3, x86-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

After you apply this hotfix, when you try to connect to the local Windows XP-based computer, you receive the following error message: For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the getaddrinfo function, visit the following Web site: