HOLD_Windows Photo Gallery may show the incorrect paper type or paper size when you print a photo on a Windows Vista-based computer

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Article ID: 951164 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • On a Windows Vista-based computer, you use Windows Photo Gallery to print a photo.
  • On the Windows Photo Gallery toolbar, you click Print. The How do you want to print your pictures dialog box appears.
  • You select the paper type and the paper size that you want to use.
In this scenario, the paper type and the paper size that you select is unexpectedly changed to a different paper type or size. However, when you print the picture, the paper type and the size that you selected is actually used.

CAUSE

This problem occurs only when the paper type or size selection is a subset of another paper type or size selection. For example, Photo Paper is a subset of Photo Paper Pro. If you select Photo Paper, the paper type selection may be incorrectly shown as Photo Paper Pro. If you select JIS B4 (Long Grain), the paper type selection may be incorrectly shown as JIS B4.

Note Although these settings may change to show the incorrect paper type and size, the correct settings are used and the item is printed correctly.

Properties

Article ID: 951164 - Last Review: May 22, 2008 - Revision: 2.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
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