Error message when you open an Office Excel worksheet that you export from Microsoft Dynamics CRM 3.0: "The file you are trying to open '[FileName]' is in a different format than specified by the file extension"

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Article ID: 951212
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Symptoms

When you open a Microsoft Office Excel worksheet that you export from Microsoft Dynamics CRM 3.0, you receive the following error message:
The file you are trying to open 'FileName' is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file. Do you want to open the file now?
If you click Yes, the Office Excel worksheet cannot be opened.

Note This problem occurs if you use a Unicode language for Microsoft Dynamics CRM 3.0.

Resolution

For Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98413-Nov-200717:54x86
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmbulkmailservice.exe3.0.5300.18322,833,93616-Apr-200805:04x86
Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54x86
Crmnativeinteropproxy.dll3.0.5300.18323,404,30415-Apr-200814:07x86
Crmobjectmodel.dll3.0.5300.18326,742,54416-Apr-200805:07x86
Crmsecurity.dll3.0.5300.1832770,57616-Apr-200805:07x86
Crmworkflowservice.exe3.0.5300.18323,890,70416-Apr-200805:04x86
Edit_article.aspxNot applicable6,92715-Apr-200804:54Not applicable
Find.aspxNot applicable3,19229-Jan-200800:00Not applicable
Grid.htcNot applicable17,56029-Jan-200800:00Not applicable
Help.cssNot applicable1,13729-Jan-200800:00Not applicable
Help.jsNot applicable4,04229-Jan-200800:00Not applicable
Help_toc.xslNot applicable3,83729-Jan-200800:00Not applicable
Kbtemplateeditor.jsNot applicable5,66610-Dec-200721:05Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1832689,16816-Apr-200804:28x86
Microsoft.crm.application.components.core.dll3.0.5300.1832291,85616-Apr-200804:29x86
Microsoft.crm.application.components.platform.dll3.0.5300.1832369,68016-Apr-200804:29x86
Microsoft.crm.application.components.strings.dll3.0.5300.1832726,03215-Apr-200813:29x86
Microsoft.crm.application.components.ui.dll3.0.5300.1832222,22416-Apr-200804:28x86
Microsoft.crm.application.pages.dll3.0.5300.1832971,79216-Apr-200804:28x86
Microsoft.crm.dll3.0.5300.1832381,96816-Apr-200804:29x86
Microsoft.crm.managedinterop.dll3.0.5300.183282,96016-Apr-200804:29x86
Microsoft.crm.metadatahelper.dll3.0.5300.183282,96016-Apr-200804:29x86
Microsoft.crm.objectmodel.dll3.0.5300.1832324,62416-Apr-200804:29x86
Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.183237,90416-Apr-200804:24x86
Microsoft.crm.platform.server.dll3.0.5300.1832246,80016-Apr-200804:29x86
Microsoft.crm.reports.reportschedule.dll3.0.5300.183299,34416-Apr-200804:24x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1832275,47216-Apr-200804:24x86
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86
Msvcr71.dll7.10.3052.4355,03213-Nov-200717:54x86
Pkgutil.cmdNot applicable11313-Nov-200702:54Not applicable
Pkgutil.exe1.2.3297.10188,79213-Nov-200717:54x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Toc.aspxNot applicable4,46629-Jan-200800:00Not applicable
Crmsecurity.dll3.0.5300.1832770,57616-Apr-200805:07x86
Microsoft.crm.dll3.0.5300.1375,56017-Nov-200504:39x86
Microsoft.crm.managedinterop.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1832105,48816-Apr-200805:09x86
Crmhotfix.cdfNot applicable15,74216-Apr-200806:02Not applicable
Kb927207_client.dll3.0.5300.183269,13616-Apr-200804:40x86
Kb930604_client.dll3.0.5300.183272,72016-Apr-200804:46x86
Kb930610_client.dll3.0.5300.1832116,75215-Apr-200813:46x86
Kb931627_client.dll3.0.5300.1832159,76016-Apr-200804:45x86
Kb932205_client.dll3.0.5300.183271,18416-Apr-200804:40x86
Kb933214_client.dll3.0.5300.183278,35216-Apr-200804:46x86
Kb933423_client.dll3.0.5300.183298,32016-Apr-200804:45x86
Kb933658_client.dll3.0.5300.183274,76816-Apr-200804:48x86
Kb935529_client.dll3.0.5300.183278,86416-Apr-200804:48x86
Kb935844_client.dll3.0.5300.1832122,89616-Apr-200804:48x86
Kb936019_client.dll3.0.5300.183269,64816-Apr-200804:48x86
Kb936204_client.dll3.0.5300.183299,85616-Apr-200804:48x86
Kb938125_client.dll3.0.5300.183269,64816-Apr-200804:48x86
Kb938238_client.dll3.0.5300.183277,84016-Apr-200804:48x86
Kb940496_client.dll3.0.5300.183279,37616-Apr-200804:48x86
Kb940761_client.dll3.0.5300.183299,34416-Apr-200804:48x86
Kb944256_client.dll3.0.5300.183288,08016-Apr-200804:48x86
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54x86
Crmnativeinteropproxy.dll3.0.5300.18323,404,30416-Apr-200805:07x86
Crmobjectmodel.dll3.0.5300.18326,742,54416-Apr-200805:07x86
Crmsecurity.dll3.0.5300.1832770,57616-Apr-200805:07x86
Edit_article.aspxNot applicable6,92715-Apr-200804:54Not applicable
Find.aspxNot applicable3,19229-Jan-200800:00Not applicable
Grid.htcNot applicable17,56029-Jan-200800:00Not applicable
Help.cssNot applicable1,13729-Jan-200800:00Not applicable
Help.jsNot applicable4,04229-Jan-200800:00Not applicable
Help_toc.xslNot applicable3,83729-Jan-200800:00Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1832599,05616-Apr-200804:28x86
Microsoft.crm.application.components.core.dll3.0.5300.1832295,95216-Apr-200804:29x86
Microsoft.crm.application.components.platform.dll3.0.5300.1832410,64016-Apr-200804:30x86
Microsoft.crm.application.components.strings.dll3.0.5300.1832726,03216-Apr-200804:30x86
Microsoft.crm.application.components.ui.dll3.0.5300.1832222,22416-Apr-200804:28x86
Microsoft.crm.application.pages.dll3.0.5300.1832738,32015-Apr-200813:29x86
Microsoft.crm.dll3.0.5300.1832381,96816-Apr-200804:29x86
Microsoft.crm.managedinterop.dll3.0.5300.183282,96016-Apr-200804:29x86
Microsoft.crm.metadatahelper.dll3.0.5300.183282,96016-Apr-200804:29x86
Microsoft.crm.objectmodel.dll3.0.5300.1832324,62416-Apr-200804:30x86
Microsoft.crm.platform.server.dll3.0.5300.1832246,80016-Apr-200804:30x86
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86
Msvcr71.dll7.10.3052.4355,03213-Nov-200717:54x86
Pkgutil.cmdNot applicable11313-Nov-200702:54Not applicable
Pkgutil.exe1.2.3297.10188,79213-Nov-200717:54x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Toc.aspxNot applicable4,46629-Jan-200800:00Not applicable
Microsoft.crm.dll3.0.5300.1375,57617-Nov-200504:42x86
Microsoft.crm.managedinterop.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42x86
Crmhotfix.cdfNot applicable8,96616-Apr-200806:01Not applicable
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable3,82416-Apr-200806:22Not applicable
V3cclientpatch30.mspNot applicable2,925,56816-Apr-200806:58Not applicable
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmnativeinteropproxy.dll3.0.5300.18323,404,30415-Apr-200814:05x86
Crmobjectmodel.dll3.0.5300.18326,742,54416-Apr-200805:05x86
Crmsecurity.dll3.0.5300.1832770,57616-Apr-200805:06x86
Edit_article.aspxNot applicable6,92715-Apr-200804:54Not applicable
Find.aspxNot applicable3,19229-Jan-200800:00Not applicable
Grid.htcNot applicable17,56029-Jan-200800:00Not applicable
Help.cssNot applicable1,13729-Jan-200800:00Not applicable
Help.jsNot applicable4,04229-Jan-200800:00Not applicable
Help_toc.xslNot applicable3,83729-Jan-200800:00Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1832599,05616-Apr-200804:28x86
Microsoft.crm.application.components.core.dll3.0.5300.1832295,95216-Apr-200804:28x86
Microsoft.crm.application.components.platform.dll3.0.5300.1832410,64016-Apr-200804:29x86
Microsoft.crm.application.components.strings.dll3.0.5300.1832726,03216-Apr-200804:28x86
Microsoft.crm.application.components.ui.dll3.0.5300.1832222,22416-Apr-200804:28x86
Microsoft.crm.application.pages.dll3.0.5300.1832738,32016-Apr-200804:29x86
Microsoft.crm.dll3.0.5300.1832381,96816-Apr-200804:28x86
Microsoft.crm.managedinterop.dll3.0.5300.183282,96016-Apr-200804:28x86
Microsoft.crm.metadatahelper.dll3.0.5300.183282,96016-Apr-200804:28x86
Microsoft.crm.objectmodel.dll3.0.5300.1832324,62416-Apr-200804:29x86
Microsoft.crm.platform.server.dll3.0.5300.1832246,80016-Apr-200804:29x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Toc.aspxNot applicable4,46629-Jan-200800:00Not applicable
Setup.xmlNot applicable1,75516-Apr-200806:21Not applicable
V3clightclientpatch30.mspNot applicable585,21616-Apr-200806:58Not applicable
Microsoft.crm.application.components.core.dll3.0.5300.1832295,95216-Apr-200804:28x86
Microsoft.crm.application.components.platform.dll3.0.5300.1832410,64016-Apr-200804:29x86
Microsoft.crm.application.components.strings.dll3.0.5300.1832726,03216-Apr-200804:28x86
Microsoft.crm.dll3.0.5300.1832381,96816-Apr-200804:28x86
Microsoft.crm.platform.server.dll3.0.5300.1832246,80016-Apr-200804:29x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components and the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Additionally, you must have Update Rollup 3 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information about Update Rollup 3 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
935364 Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB951212$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

Microsoft Dynamics CRM 3.0, Japanese version or Chinese version

This problem is fixed for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
944372 Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

Workaround

To work around this problem, follow these steps:
  1. Export an Office Excel worksheet from Microsoft Dynamics CRM 3.0.
  2. Click Save instead of clicking Open.
  3. Open the saved Excel worksheet.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 951212 - Last Review: June 21, 2014 - Revision: 3.0
Keywords: 
kbautohotfix kberrmsg kbmbsmigrate kbqfe kbHotfixServer KB951212

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