Article ID: 951218 - Last Review: May 23, 2008 - Revision: 4.1

Error message when a computer that is running Windows Vista SP1 resumes from hibernation: "System was shutdown unexpectedly"

When you wake a computer that is running Windows Vista Service Pack 1 (SP1) from hibernation, you may receive the following error message:

System was shutdown unexpectedly

CAUSE

This issue occurs when the Boot Configuration Data (BCD) store contains incorrect information for the "Resume from Hibernate" entry.

To resolve this issue, follow these steps:

Open an elevated command prompt. To do this, click Start
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, click All Programs, click Accessories, right-click Command Prompt, and then click Run as Administrator.
At the command prompt, type bcdedit -enum all, and then press ENTER.
Examine the output from this command. Look for the following entries:
```
Resume from Hibernate
---------------------
identifier {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
```
Note In this step, x may represent a letter or a number.
At the command prompt, right-click each entry that you find, and then click Mark.
Use the pointer to select the following text, and then press ENTER:
{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
Type bcdedit /deletevalue, right-click at the location of the cursor, and then click Paste. When you do this, the following text will appear:
{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
At the end of this text, type inherit. When you do this, the command line at the command prompt resembles the following:
bcdedit /deletevalue {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx} inherit
Press ENTER, type exit, and then press ENTER.