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Error message when a computer that is running Windows Vista SP1 resumes from hibernation: "System was shutdown unexpectedly"

Article ID:951218
Last Review:April 30, 2008
Revision:2.2

SYMPTOMS

When you wake a computer that is running Windows Vista Service Pack 1 (SP1) from hibernation, you may receive the following error message:
System was shutdown unexpectedly

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CAUSE

This issue occurs when the Boot Configuration Data (BCD) store contains incorrect information for the Resume from Hibernate entry.

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RESOLUTION

To resolve this issue, follow these steps:
1.Click Startthe Start button, and then click Run.
2.Type cmd in the Start Search box, and then press ENTER.
3.At the command prompt, type bcdedit -enum all, and then press ENTER.
4.Examine the output from this command. Look for the following entries:
Resume from Hibernate
---------------------
identifier {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
Note In this step, x may represent a letter or a number.
5.At the command prompt, right-click each entry that you find, and then click Mark.
6.Use the pointer to select the following text, and then press ENTER:
{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
7.Type bcdedit /deletevalue, right-click at the location of the cursor, and then click Paste. When you do this, the following text will appear:
{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
8.At the end of this text, type inherit. When you do this, the command line at the command prompt resembles the following:
bcdedit /deletevalue {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx} inherit
9.Press ENTER, type exit, and then press ENTER.

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APPLIES TO
Windows Vista Service Pack 1
Windows Vista Ultimate
Windows Vista Enterprise
Windows Vista Business
Windows Vista Home Premium
Windows Vista Home Basic
Windows Vista Ultimate 64-bit Edition
Windows Vista Enterprise 64-bit Edition
Windows Vista Business 64-bit Edition
Windows Vista Home Premium 64-bit Edition
Windows Vista Home Basic 64-bit Edition

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Keywords: 
kbexpertisebeginner kbtshoot kbprb KB951218

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