The System Center Operations Manager 2007 console may crash in Windows Server 2008 or in Windows Vista when you open the Health Explorer window

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Article ID: 951327 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • The Microsoft System Center Operations Manager 2007 console is installed on a computer that is running Windows Vista or Windows Server 2008.
  • In the Alerts view, you right-click an item to open the Health Explorer window.
In this scenario, the System Center Operations Manager 2007 console may crash. Therefore, you cannot use Health Explorer to see any monitored objects in Windows Server 2008 or in Windows Vista.

CAUSE

The issue is caused by the tooltip module. This module does not correctly check the NULL condition. Therefore, the console crashes if it receives a NULL pointer.

RESOLUTION

Update information

The following files are available for download from the Microsoft Download Center:

Update for Windows Server 2008 (KB951327)
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Download
Download the update package now.

Update for Windows Server 2008 for Itanium-based Systems (KB951327)
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Download
Download the update package now.

Update for Windows Server 2008 x64 Edition (KB951327)
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Download
Download the update package now.

Update for Windows Vista (KB951327)
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Download
Download the update package now.

Update for Windows Vista for x64-based Systems (KB951327)
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Download
Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Windows Vista update information

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this update.

Update replacement information

This update does not replace any other previously released updates.

Registry information

To use this update, you do not have to make any changes to the registry.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit editions
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File nameFile versionFile sizeDateTimePlatform
Comctl32.dll.mui6.10.6000.2080711,77605-Apr-200801:00Not Applicable
Windows Vista with SP1, 32-bit editions
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File nameFile versionFile sizeDateTimePlatform
Comctl32.dll6.10.6001.221511,684,48005-Apr-200803:16x86
Windows Vista with SP1, Itanium-based editions
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File nameFile versionFile sizeDateTimePlatform
Comctl32.dll6.10.6001.221514,724,22405-Apr-200803:32IA-64
Windows Vista, 64-bit editions
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File nameFile versionFile sizeDateTimePlatform
Comctl32.dll.mui6.10.6000.2080711,26405-Apr-200801:29Not Applicable
Windows Vista with SP1, 64-bit editions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Comctl32.dll6.10.6001.221512,049,02406-Apr-200803:00x64

Windows Server 2008 update information

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this update.

Update replacement information

This update does not replace any other previously released updates.

Registry information

To use this update, you do not have to make any changes to the registry.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008, 32-bit editions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Comctl32.dll6.10.6001.221511,684,48005-Apr-200803:16x86
Windows Server 2008, Itanium-based editions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Comctl32.dll6.10.6001.221514,724,22405-Apr-200803:32IA-64
Windows Server 2008, 64-bit editions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Comctl32.dll6.10.6001.221512,049,02406-Apr-200803:00x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 951327 - Last Review: February 16, 2009 - Revision: 4.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
atdownload kbexpertiseadvanced kbfix kbqfe KB951327

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