Article ID: 951401 - Last Review: January 4, 2011 - Revision: 1.2

Error message when you try to install Microsoft Dynamics CRM E-mail Router: "The Microsoft Exchange MAPI subsystem is not installed on this system"

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SYMPTOMS

When you try to install Microsoft Dynamics CRM E-mail Router, you receive the following error message: 
The Microsoft Exchange MAPI subsystem is not installed on this system.
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CAUSE

This problem occurs because the following components are not installed: 
  • The Messaging API (MAPI) client libraries
  • Collaboration Data Objects (CDO) 1.2.1
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RESOLUTION

To resolve this problem, install the MAPI client libraries and CDO 1.2.1.

To obtain the MAPI client libraries and CDO 1.2.1, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en)
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APPLIES TO
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM Online Professional Plus
  • Microsoft Dynamics CRM Online Professional Edition
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Keywords: 
kbmbsinstallation kberrmsg kbexpertiseadvanced kbtshoot kbexpertisebeginner kbmbsmigrate kbexpertiseinter KB951401
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