You cannot go online again in the Microsoft Dynamics CRM 4.0 client for Outlook with Offline Access if you switch to a different network connection while you are offline

Consider the following scenario. You go offline in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook with Offline Access. Then, you switch to another network connection. When you do this, you change the authentication from the Active Directory authentication to the Internet-Facing Deployment (IFD) form-based authentication. In this scenario, you cannot go online again by using the new network connection.

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base: