The Antigen Administrator displays no General Options settings in Antigen 9.0 for Exchange

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Article ID: 951436 - View products that this article applies to.
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SYMPTOMS

In Microsoft Antigen 9.0 for Exchange, the Antigen Administrator displays no General Options settings. These settings include the options that are not related to passwords.

When this issue occurs, you click to re-select the Use Proxy Credentials option or the User UNC Credentials option, reenter the passwords, and then click Save. When you do this, the Antigen Administrator appears to have correctly saved the information. However, if you close and then reopen the Antigen Administrator, the Antigen Administrator still displays no General Options settings.

Additionally, the following error messages are logged in the program log:
ERROR: Unable to decrypt the data stored in UNCPassword. hr=80090005
ERROR: (0x80090005) Bad Data. An error occurred while retrieving UNC credentials.

CAUSE

This issue occurs if the ProxyPassword registry entry or the UNCPassword registry entry is corrupted.

RESOLUTION

To resolve this issue, install Hotfix Rollup 3 for Antigen 9.0 for Exchange Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
950791 Description of Hotfix Rollup 3 for Antigen 9.0 for Exchange Service Pack 1
Note Before you install Hotfix Rollup 3 for Antigen 9.0 for Exchange Service Pack 1, you must have Microsoft Antigen 9.0 for Exchange with Service Pack 1 installed.

MORE INFORMATION

Steps to reproduce the problem

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
  1. Open the Antigen Administrator, and then click General Options under the SETTINGS category.
  2. Locate the Scanner Updates section.
  3. Click to select the Use Proxy Settings check box or the Use UNC Credentials check box.
  4. Type the user name and the password in the following text boxes:
    • Proxy Username (optional)
    • Proxy Password (optional)
    • UNC Username (optional)
    • UNC Password (optional)
  5. Close the Antigen Administrator.
  6. Click Start, click Run, type regedit in the Open box, and then click OK.
  7. Locate the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Sybari Software\AntigenCredentials
  8. Change the ProxyPassword registry entry or the UNCPassword registry entry to an invalid value.
  9. Open the Antigen Administrator, and then click General Options under the SETTINGS category.
Notice that no settings are displayed.

Properties

Article ID: 951436 - Last Review: June 13, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Antigen for Exchange
  • Microsoft Antigen for Exchange Service Pack 1
Keywords: 
kbexpertiseinter kbtshoot kbprb KB951436

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