You cannot start Windows Recovery Environment after you start a computer by using the installation DVD that has been provided by the computer manufacturer

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Article ID: 951495 - View products that this article applies to.
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SYMPTOMS

You have a computer that is running Windows Vista, Windows Server 2008, Windows 7, or Windows Server 2008 R2. After you start the computer by using the installation DVD that has been provided by the computer manufacturer, the Repair your computer option is not displayed. Additionally, you cannot start the Windows Recovery Environment (Windows RE).

CAUSE

This problem occurs because the Install Now screen may not be displayed automatically if an answer file contains the product key information.

RESOLUTION

To use the installation DVD to start Windows Recovery Environment, follow these steps:
  1. Use the installation DVD to start the computer, and then run Windows Vista Setup, Windows Server 2008 Setup, Windows 7 Setup, or Windows Server 2008 R2 Setup.
  2. When the Gather Information screen is displayed, press SHIFT+F10 to open a Command Prompt window.
  3. Type the following commands to start Windows Recovery Environment. Press ENTER after each command.
    cd /d %systemdrive%\sources\recovery
    RecEnv.exe

Properties

Article ID: 951495 - Last Review: October 28, 2009 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
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