Article ID: 951495 - Last Review: October 28, 2009 - Revision: 2.0 You cannot start Windows Recovery Environment after you start a computer by using the installation DVD that has been provided by the computer manufacturerSYMPTOMSYou have a computer that is running Windows Vista, Windows Server 2008, Windows 7, or Windows Server 2008 R2. After you start the computer by using the installation DVD that has been provided by the computer manufacturer, the Repair your computer option is not displayed. Additionally, you cannot start the Windows Recovery Environment (Windows RE). CAUSEThis problem occurs because the Install Now screen may not be displayed automatically if an answer file contains the product key information. RESOLUTIONTo use the installation DVD to start Windows Recovery Environment, follow these steps:
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