Article ID: 951526 - View products that this article applies to.
Consider the following scenario:
Health service host process has stopped working
In this scenario, the OpsMgr Health Service is still running correctly. However, the Root Management Server (RMS) becomes unhealthy or unusable.
Health service Host process encountered a problem and need to close
Additionally, the following event is logged in the Operations Manager log on the server on which you perform the network device discovery:
Event Type: Error
This problem occurs because a defect in the SNMP networking module causes the HealthService service to become unstable or to crash. Therefore, the Root Management Server becomes unstable or unusable.
Update InformationThis fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/971541/ )Description of System Center Operations Manager 2007 Service Pack 1
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesTo apply this hotfix, you must have System Center Operations Manager 2007 Service Pack 1 or System Center Essentials 2007 Service Pack 1 installed.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
However, the hotfix installation process automatically restarts the services that are related to Operations Manager 2007 or Essentials 2007.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
Hotfix installation instructionsYou must apply this hotfix on each computer that hosts an Operations Manager 2007 Management Server role. To apply this hotfix, follow these steps:
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007 Service Pack 1 or System Center Essentials 2007 Service Pack 1, x86-based version
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System Center Operations Manager 2007 Service Pack 1 or System Center Essentials 2007 Service Pack 1, x64-based version
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.
For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
(http://support.microsoft.com/kb/971410/ )List of issues that are fixed in System Center Operations Manager 2007 R2
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 951526 - Last Review: October 8, 2011 - Revision: 5.0
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