The Product Knowledge tab is empty when you open the properties for a rule in System Center Operations Manager 2007 Service Pack 1

Article translations Article translations
Article ID: 951528 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Consider the following scenario:
  • A sealed English management pack is installed on a localized version of Microsoft System Center Operations Manager 2007 Service Pack 1 (SP1).
  • A rule in this management pack contains English product knowledge.
  • You open the rule, and you add non-English company knowledge into this rule. Then, you save the rule into a new management pack.
  • You close the properties dialog box of the rule, and then you reopen it.
In this scenario, you expect the Product Knowledge tab to display the English product knowledge. However, the Product Knowledge tab is empty. Additionally, the Company Knowledge tab only displays the newly added information. If you delete the new management pack, the information in the Product Knowledge tab reappears.

Note This problem does not occur when you add company knowledge into a monitor.

RESOLUTION

To resolve this problem, apply hotfix 953817 to each computer that hosts an Operations Manager Administration Console. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
953817 The Administrator Console exits when you try to use the "Set Resolution State" option for an alert that is generated in System Center Operations Manager 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about a similar problem in Operations Manager 2007 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
957199 The System Center Operations Manager 2007 Service Pack 1 operations console cannot display English product knowledge when you open the properties dialog box of an alert: "No product knowledge was available for this Alert"
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 951528 - Last Review: January 9, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007 Service Pack 1, when used with:
    • Microsoft System Center Operations Manager 2007
Keywords: 
kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB951528

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com