The W32Time service does not synchronize the CMOS clock time to the Internet time on a Windows XP or Windows Server 2003-based computer after the W32Time service stops

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Article ID: 951531 - View products that this article applies to.
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SYMPTOMS

When you start a Windows XP-based computer or a Windows Server 2003-based computer, the Windows Time service (W32Time) obtains the current time from the CMOS clock and sets this time to the system time. This system time is synchronized with Internet time by the W32Time service. Meanwhile, the CMOS time runs independently of the Internet time. When the W32Time service stops, either because the system shuts down or the service is stopped, the system time is an accurate reflection of the Internet time.

However, the W32Time service does not guarantee that the CMOS clock is updated. Therefore, the CMOS time may differ from Internet time and may become out of synchronization.

This behavior may cause a time synchronization problem for the system clock after you restart the computer or after the system shuts down unexpectedly.

RESOLUTION

After you apply this hotfix, the W32Time service synchronizes the current system clock to the CMOS clock when the W32Time service shuts down. This guarantees that the time remains synchronized after the restart.

Hotfix information

Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
W32time.dll5.2.3790.3163227,84024-Jun-200815:41x86

Windows Server 2003 with Service Pack 2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
W32time.dll5.2.3790.4320227,84024-Jun-200816:16x86

Windows Server 2003 with Service Pack 1, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
W32time.dll5.2.3790.3163579,58424-Jun-200815:56IA-64SP1Not Applicable
Ww32time.dll5.2.3790.3163227,84024-Jun-200815:56x86SP1WOW

Windows Server 2003 with Service Pack 2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
W32time.dll5.2.3790.4320579,58424-Jun-200816:01IA-64SP2Not Applicable
Ww32time.dll5.2.3790.4320227,84024-Jun-200816:01x86SP2WOW

Windows Server 2003 with Service Pack 1, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
W32time.dll5.2.3790.3163408,06424-Jun-200815:56x64SP1Not Applicable
Ww32time.dll5.2.3790.3163227,84024-Jun-200815:56x86SP1WOW

Windows Server 2003 with Service Pack 2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
W32time.dll5.2.3790.4320408,06424-Jun-200816:04x64SP2Not Applicable
Ww32time.dll5.2.3790.4320227,84024-Jun-200816:04x86SP2WOW

Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 or Windows XP Service Pack 3 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with Service Pack 2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
W32time.dll5.1.2600.3404175,61604-Jul-200818:38x86

Windows XP with Service Pack 3, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
W32time.dll5.1.2600.5635175,61604-Jul-200818:31x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Windows Time service (W32Time), visit the following Web site:
http://technet2.microsoft.com/WindowsServer/en/library/b43a025f-cce2-4c82-b3ea-3b95d482db3a1033.mspx?mfr=true

Properties

Article ID: 951531 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbqfe KB951531

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