You cannot use the ActiveX Installer service to install ActiveX controls in a standard user environment on a Windows Vista-based client computer, and event 4100 is logged

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Article ID: 951585 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
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SYMPTOMS

Consider the following scenario. You try to deploy some ActiveX controls on a network. In order to deploy and update these ActiveX controls in a standard user environment, you use the ActiveX Installer service on the client computers. However, you may be unable to install the ActiveX controls in a standard user environment. Additionally, an event that resembles the following is logged in the Application log:

Log Name: Application
Source: AxInstallService
Date: Data
Event ID: 4100
Description: Failed to download ActiveX control

Note This issue occurs only when you use NTLM authentication between the client computer and the proxy server. The issue does not occur if you use Kerberos authentication.

In this scenario, you must log on to the computer as an administrator and then install the ActiveX controls without using the ActiveX Installer Service.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Vista or Windows Vista Service Pack 1 (SP1) installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.600 0 . 20 xxx Windows RTM LDR
    6.0.600 1 . 22 xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST (.manifest) files and the MUM (.mum) files that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed by a Microsoft digital signature.
For all supported x86-based versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Axinstsv.dll6.0.6000.2083273,72810-May-200803:10x86
Axinstui.exe6.0.6000.2083257,85610-May-200800:59x86
Axinstsv.dll6.0.6001.2217674,24010-May-200803:16x86
Axinstui.exe6.0.6001.2217657,85610-May-200801:03x86
For all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Axinstsv.dll6.0.6000.2083293,69610-May-200803:29x64
Axinstui.exe6.0.6000.2083258,88010-May-200801:23x64
Axinstsv.dll6.0.6001.2217694,20810-May-200803:42x64
Axinstui.exe6.0.6001.2217658,88010-May-200801:32x64

Additional file information for Windows Vista

Additional files for all supported x86-based versions of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb951585~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,934
Date (UTC)12-May-2008
Time (UTC)16:37
File namePackage_2_for_kb951585~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,773
Date (UTC)12-May-2008
Time (UTC)16:37
File namePackage_for_kb951585_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,409
Date (UTC)12-May-2008
Time (UTC)16:37
File namePackage_for_kb951585_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,366
Date (UTC)12-May-2008
Time (UTC)16:37
File namePackage_for_kb951585_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,711
Date (UTC)12-May-2008
Time (UTC)16:37
File nameX86_527979fd5f5c564ed57596e8fdc7d490_31bf3856ad364e35_6.0.6001.22176_none_0c390e0c940310a8.manifest
File versionNot Applicable
File size704
Date (UTC)12-May-2008
Time (UTC)16:37
File nameX86_77b27c61e0d4b4dc0b5d861e3e53bf41_31bf3856ad364e35_6.0.6000.20832_none_e1fde18463196f83.manifest
File versionNot Applicable
File size704
Date (UTC)12-May-2008
Time (UTC)16:37
File nameX86_microsoft-windows-axinstallservice_31bf3856ad364e35_6.0.6000.20832_none_d58a3fc08cfadcd8.manifest
File versionNot Applicable
File size20,460
Date (UTC)10-May-2008
Time (UTC)03:28
File nameX86_microsoft-windows-axinstallservice_31bf3856ad364e35_6.0.6001.22176_none_d7493df88a3e45c2.manifest
File versionNot Applicable
File size20,460
Date (UTC)10-May-2008
Time (UTC)03:43
Additional files for all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameAmd64_46969b967def7feaa28981c823c6461a_31bf3856ad364e35_6.0.6001.22176_none_b447a8781ebee642.manifest
File versionNot Applicable
File size708
Date (UTC)12-May-2008
Time (UTC)16:37
File nameAmd64_e7ed4adb967efac87893a2416179cc76_31bf3856ad364e35_6.0.6000.20832_none_5e620a2b0ff9a9de.manifest
File versionNot Applicable
File size708
Date (UTC)12-May-2008
Time (UTC)16:37
File nameAmd64_microsoft-windows-axinstallservice_31bf3856ad364e35_6.0.6000.20832_none_31a8db4445584e0e.manifest
File versionNot Applicable
File size20,494
Date (UTC)10-May-2008
Time (UTC)03:56
File nameAmd64_microsoft-windows-axinstallservice_31bf3856ad364e35_6.0.6001.22176_none_3367d97c429bb6f8.manifest
File versionNot Applicable
File size20,494
Date (UTC)10-May-2008
Time (UTC)04:34
File namePackage_1_for_kb951585~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,946
Date (UTC)12-May-2008
Time (UTC)16:37
File namePackage_2_for_kb951585~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,783
Date (UTC)12-May-2008
Time (UTC)16:37
File namePackage_for_kb951585_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,417
Date (UTC)12-May-2008
Time (UTC)16:37
File namePackage_for_kb951585_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,374
Date (UTC)12-May-2008
Time (UTC)16:37
File namePackage_for_kb951585_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,721
Date (UTC)12-May-2008
Time (UTC)16:37

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the ActiveX Installer Service, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver2008/en/library/700f3fa8-452c-4826-bdea-e76e79bee1671033.mspx?mfr=true
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 951585 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB951585

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