Error message when the Mshtml.dll component causes Internet Explorer 6 to exit unexpectedly in Windows XP SP2 or in Windows Server 2003: "Internet Explorer has encountered a problem and needs to close"

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Article ID: 951593 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows XP Service Pack 2 (SP2) or Windows Server 2003, you have installed the latest update. When you use Internet Explorer 6 on this computer, the Mshtml.dll component may cause Internet Explorer 6 to exit unexpectedly (crash).

When this problem occurs, you receive an error message that resembles the following:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

RESOLUTION

Hotfix information

Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 installed.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll6.0.2900.33563,066,88022-Apr-200823:46x86

Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Service Pack 2 installed.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with SP1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll6.0.3790.31253,160,06423-Apr-200807:56x86

Windows Server 2003 with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll6.0.3790.42773,136,00023-Apr-200807:47x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 951593 - Last Review: May 19, 2008 - Revision: 2.1
APPLIES TO
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Service Pack 2
    • Microsoft Windows Server 2003 Service Pack 1
    • Microsoft Windows Server 2003 Service Pack 2
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe kbhotfixserver KB951593

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