Article ID: 951594 - Last Review: October 7, 2008 - Revision: 1.1

The W3svc log reports the incorrect number of attachments on an Exchange Server 2007 server that has deployed Exchange ActiveSync Service (EAS)

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SYMPTOMS

In an Exchange Server 2007 environment in which the Exchange ActiveSync Service (EAS) has been deployed, when you use the mobile device to download attachments by using EAS, the operations are recorded into the W3svc log file. Messages that are logged in this file resemble the following:
<Date> <Time> W3SVC1 <IP address> POST /Microsoft-Server-ActiveSync/default.eas User=<username>&DeviceId=<ID>&DeviceType=<type>&Cmd=ItemOperations&Log=V120_LdapC1_LdapL32_RpcC14_RpcL15_Ers1_Att2_Attb8_Pk800049531_ 80 <server>\<user> <><IP address> MSFT-PPC/5.2.200 200 0 0
Note The W3svc log files are saved in following folders:
drive\Windows\System32\LogFiles\W3SVCnumber\
In this message, the "Att" value reflects the number of attachments. In this scenario, the "Att" value should be 1. However, the log incorrectly reports the "Att" value as 2 (Att2).
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RESOLUTION

To resolve this problem, download Update Rollup 4 for Exchange Server 2007 Service Pack 1. Then, install the update on the Exchange server. For more information about Update Rollup 4 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 4 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152556)
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
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MORE INFORMATION

For more information about the Exchange ActiveSync reports, visit the following Web site:
http://technet.microsoft.com/en-us/library/bb201675(EXCHG.80).aspx (http://technet.microsoft.com/en-us/library/bb201675(EXCHG.80).aspx)
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbhotfixrollup kbfix kbbug kbexpertiseadvanced kbqfe KB951594
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