MapPoint or Streets & Trips does not respond or gives an error message about the license when you try to start the program

When you try to start Microsoft MapPoint or Microsoft Streets & Trips, you may experience one of the following symptoms:

• When you double-click the program icon, the program does not start. The startup screen does not appear, and you do not receive an error message.
• When the program tries to start, you may receive an error message that resembles one of the following messages:
  
  Error message 1
  The application volume license state is invalid. Please uninstall and reinstall the application to correct this.
  Error message 2
  A Licensing initialization error has occurred, 0xc004D301

This problem may occur if one of the following conditions is true:

• The Activation Licensing database is corrupted.
• The permissions or the security settings for your Windows user account are insufficient or corrupted.
• There is a conflict between where MapPoint or Streets & Trips saves its templates and a change in the default location of templates for Microsoft Office.

Method 1: Log on as an administrator

These problems may occur because your user account does not have administrative credentials on the computer.

You may be able to resolve these problems temporarily by using a user account that has administrative credentials. To give your account administrative credentials, follow the steps for your operating system:

Windows Vista

1. Right-click the game icon, and then click Properties.
2. On the Shortcut tab, click Advanced.
3. Click Run as Administrator.
   
   
   Collapse this imageExpand this image

   
   If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
4. Start the game by using the icon that you changed.

Windows XP

1. Right-click the game icon, and then click Properties.
2. On the Shortcut tab, click Advanced.
3. Click to select the Run with different credentials check box, and then click OK two times.
4. Double-click the game icon.
5. In the Run as dialog box, click The following user, and then type the administrator credentials for the computer.
6. Click OK.

If this method does not resolve the problem, try method 2.

If this method resolves the problem, you can follow these steps to revert the permissions to the desired level for this Windows user account and then verify that the problem does not recur.

Method 2: Create a new user account

To create a new user account, follow the steps for your operating system:

Windows Vista

1. Open User Accounts. To do this, click Start
   Collapse this imageExpand this image

   
   , type nusrmgr.cpl in the Start Search box, press ENTER, and then click User Accounts.
   
   
   Collapse this imageExpand this image

   
   If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
2. On the Users tab, click Add.
3. Type a name for your new user account, type your full name, and then type a description for your new account.
4. If the computer is set up as part of a client/server network, type the domain name, and then click Next.
   
   Note If the computer is set up as a single computer without a network or in a peer-to-peer network, you do not have to provide a domain name.
5. Type a user password, and then type the user password again to confirm it.
   
   Important Passwords are case-sensitive. For example, "MyPassword" and "mypassword" are treated as different passwords.
6. Click Next.
7. Select the level of access for your user account, and then click Finish.
   
   Note Some games require you to run them by using a user account that has administrator-level credentials.

Windows XP Home Edition

1. Click Start, click Control Panel, and then click User Accounts.
2. In the Pick a task list, click Create a new account.
3. Type the name that you want to use for the account, and then click Next.
4. Select the account type that you want, and then click Create Account.
   
   Note Some games require you to run them by using a user account that has administrator-level credentials.

Windows XP Professional Edition

1. Open User Accounts. To do this, click Start, click Run, type ncpa.cpl in the Open box, and then click OK.
2. On the Users tab, click Add.
3. Type a name for your new user account, type your full name, and then type a description for your new account.
4. If the computer is set up as part of a client/server network, type the domain name, and then click Next.
   
   Note If the computer is set up as a single computer without a network or in a peer-to-peer network, you do not have to provide a domain name.
5. Type a user password, and then type the user password again to confirm it.
   
   Important Passwords are case-sensitive. For example, "MyPassword" and "mypassword" are treated as different passwords.
6. Click Next.
7. Select the level of access for your user account, and then click Finish.
   
   Note Some games require you to run them by using a user account that has administrator-level credentials.

If this method does not resolve the problem, try method 3.

If this method resolves the problem, log off the new user account, and then log on to your original user account. If the problem still occurs in your original user account, use the Fix It button in the following Microsoft Knowledge Base article to restore the default security settings in your account:Now, check whether the problem is resolved. If the problem is not resolved in your original user account, you must move your data from your original user account to the new user account that you created. For more information about how to copy data to your new user account when you are running Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: For more information about how to copy data to your new user account when you are running Windows Vista, see the "Fix a corrupted user profile" topic in Windows Help and How-to at the following Microsoft Web site:

Method 3: Rename the Office registry subkeys (for MapPoint 2009 only)

For more information about how to rename the Office registry subkeys, click the following article number to view the article in the Microsoft Knowledge Base: To have us rename the General folder for Microsoft Office for you, go to the "Fix it for me" section. If you prefer to rename the General folder for Microsoft Office yourself, go to the "Let me fix it myself" section.

Fix it for me

To rename the General folder for Microsoft Office automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Fix this problem
Microsoft Fix it 50189

Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: To do this, follow these steps.

Notes

• These steps work only in MapPoint 2009 and in Streets & Trips 2009. Do not follow these steps if this problem occurs when you use a different product.
• The HKEY_CURRENT_USER key in the registry contains the user profile for the user who is currently logged on to the computer. Because these steps include removing registry keys in the HKEY_CURRENT_USER subtree, you must remove these registry keys for each person who uses the computer.
• You may have to reinstall the Microsoft Office system after you complete these steps.

1. Log on to the computer.
2. Exit all programs.
3. Follow these steps to start Registry Editor, as appropriate for your system.
   
   In Windows Vista, click Start
   Collapse this imageExpand this image

   
   , type regedit in the Start Search box, and then press ENTER.
   Collapse this imageExpand this image

   
   If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
   
   In Windows XP, click Start, click Run, type regedit, and then click OK.
4. Follow these steps to rename each of the following registry subkeys:
   • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\8.0\Common\
   • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\
   • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0\Common\
   • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\Common\
   • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\9.0\Common\
   • HKEY_CURRENT_USER\SOFTWARE\SOFTWARE\Microsoft\Office\10.0\Common\
   To do this, follow these steps for each registry subkey:
   
   Note If a key in the list does not exist, proceed to the next registry key.
   1. Click the General subkey, and then click Rename on the Edit menu.
   2. Rename the General subkey to OldGeneral.
5. Repeat step 1 through step 4 for each user account on the computer.
6. Reinstall MapPoint 2009.

Did this fix the problem?

Check whether the General folder for Microsoft Office is renamed. If the General folder for Microsoft Office is renamed, you are finished with this section. If the General folder for Microsoft Office is not renamed, you can contact support (http://support.microsoft.com/contactus) .

If these methods do not resolve the problem, contact Microsoft Customer Support at (866) 834-8317. Make sure that you have the following information available:

• Is this the first time that you have started MapPoint or Streets & Trips on this computer?
  • If not, how long was the program working before you experienced these symptoms?
  • What changed since the program last worked successfully? For example, did any of these changes occur:
    • Did you obtain a new GPS unit?
    • Did Windows Update update your computer?
    • Was another program installed, removed, or updated?
    • Did a crash occur?
    • Did an error occur in Windows or in another program?
    • Do you have Internet connectivity problems?
• Have you run an earlier version of MapPoint or Streets & Trips on this computer?
• Which version of MapPoint or Streets & Trips are you currently trying to use?
  • Is it the GPS version?
  • Are you using the GPS unit that was included with MapPoint or with Streets & Trips, or are you using a GPS unit that you already have or that you purchased separately?
  • Did the problem occur after you added or changed the GPS settings for MapPoint or for Streets & Trips?
• System information:
  • Which version of Microsoft Windows do you use?
  • Which versions of the .NET Framework are installed? To determine the versions of the .NET Framework that are installed on the computer, look in the following folder on your computer:
    C:\Windows\Microsoft.NET\Framework
    For each version of the .NET Framework that is installed, there is a corresponding folder. For example, if .NET Framework v1.0.3705 is installed, there is a v1.0.3705 folder in the Framework folder. If .NET Framework v3.5 is installed, there is a v3.5 folder in the Framework folder. We need to know all the versions of the .NET Framework that are installed.
  • Have there been any recent hardware changes? For example, have you installed any of the following new components:
    • Hard disk drive
    • Memory
    • GPS unit
• Do you now or in the past have you had any of the following programs installed on the computer?
  • Microsoft Expressions
  • Flight simulator
  • Halo for PC
  • Shadow Run
  • Microsoft Math