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MapPoint or Streets & Trips does not respond or gives an error message about the license when you try to start the program
Article ID: 951632 - View products that this article applies to.
When you try to start Microsoft MapPoint or Microsoft Streets & Trips, you experience one of the following symptoms:
This problem may occur if one of the following conditions is true:
Method 1: Log on as an administratorThese problems may occur because your user account does not have administrative credentials on the computer.
You may be able to resolve these problems temporarily by using a user account that has administrative credentials. To give your account administrative credentials, follow the steps for your operating system:
If this method does not resolve the problem, try Method 2.
Method 2: Create a new user accountTo create a new user account, follow the steps for your operating system:
If this method resolves the problem, log off the new user account, and then log on to your original user account. If the problem still occurs in your original user account, use the Fix It button in the following Microsoft Knowledge Base article to restore the default security settings in your account:
313222Check whether the problem is resolved. If the problem is not resolved in your original user account, you must move your data from your original user account to the new user account that you created. For more information about how to copy data to your new user account see the "Fix a corrupted user profile" topic in Windows Help and How-to at the following Microsoft Web site:
(http://support.microsoft.com/kb/313222/ )How do I restore security settings to the default settings?
Method 3: Rename the Office registry subkeys (for MapPoint 2009 only)For more information about how to rename the Office registry subkeys, click the following article number to view the article in the Microsoft Knowledge Base:
913180To have us rename the General folder for Microsoft Office for you, go to the "Fix it for me" section. If you prefer to rename the General folder for Microsoft Office yourself, go to the "Let me fix it myself" section.
(http://support.microsoft.com/kb/913180/ )When you try to start MapPoint or "Streets and Trips," you may receive the error: "A removable device or network share cannot be found"
Fix it for meTo rename the General folder for Microsoft Office automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Fix this problem
Microsoft Fix it 50189
Note this wizard may be in English only. However, the automatic fix also works for other language versions of Windows. If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Next, go to the "Did this fix the problem?" section.
Let me fix it myselfImportant This section, method, or task contains steps that tell you how to modify the registry. Serious problems might occur if you modify the registry incorrectly. For added protection, back up the registry before you modify it - you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756Please keep the following points in mind while you modify your registry:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Did this fix the problem?Check whether the General folder for Microsoft Office is renamed. If the General folder for Microsoft Office is renamed, you are finished with this section. If the General folder for Microsoft Office is not renamed, you can contact support
Article ID: 951632 - Last Review: May 29, 2012 - Revision: 15.0