Error message when you view a workflow in Microsoft Dynamics CRM 4.0: "The requested record was not found or you do not have sufficient permissions to view it"

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Article ID: 951640 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario in Microsoft Dynamics CRM 4.0:
  • You create a workflow on a lead entity to automatically assign new leads to a Microsoft Dynamics CRM user.
  • You import that organization into a new Microsoft Dynamics CRM environment. In this environment, you must re-map the Microsoft Dynamics CRM user to a new Active Directory user.
  • You create a new lead that triggers the workflow to try to assign it to the hard-coded Microsoft Dynamics CRM user.
  • You view the workflow.
In this scenario, you receive the following error message:
Platform Error
====================================
"The requested record was not found or you do not have sufficient permissions to view it."
User Error
====================================
"The requested record was not found or you do not have sufficient permissions to view it."

CAUSE

This problem occurs because workflows are stored in the pluginassemblybase table as compiled data records. The import process does not decompile these records to correct any references to the system user entity that may exist in the workflow rules. Additionally, the import process does not perform the existing workflow process instances that contain references to the system user entity. Therefore, these instances cannot run until the organization is completely imported.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 951640 - Last Review: January 20, 2012 - Revision: 3.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbmbsredeploymenttool kbmbsworkflow kbautohotfix kberrmsg kbexpertiseinter kbfix kbmbsmigrate kbqfe kbhotfixserver KB951640

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