Article ID: 951690 - Last Review: January 20, 2012 - Revision: 3.2

An e-mail activity does not appear in the Preview page when you try to preview the e-mail activity in Microsoft Dynamics CRM 4.0

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SYMPTOMS

When you try to preview an e-mail activity in the Preview page in Microsoft Dynamics CRM 4.0, the e-mail activity does not appear in the Preview page as expected. This problem occurs if the e-mail activity was not created in Microsoft Dynamics CRM 4.0.
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CAUSE

This problem occurs because the Preview page removes all HTML formats that are used in a Microsoft Office Outlook e-mail activity when you preview the Outlook e-mail activity. The <BR> tags and the <P> tags are converted to newline characters. However, the Preview page can display only three lines of text. If more than three newline characters are located at the beginning of the e-mail activity, the remaining part of the e-mail activity is truncated. In the Preview page, the truncated part is replaced by an ellipsis character.
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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft Dynamics CRM for Microsoft Office Outlook
  • Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access, when used with:
    • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM 4.0
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Keywords: 
kbfix kbautohotfix kbexpertiseinter kbmbsemail kbmbsmigrate kbqfe kbhotfixserver KB951690
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