After daylight saving time (DST) goes into effect in Israel in March 2008, you may experience the following problems in Microsoft Dynamics CRM 3.0:
When you view appointments or tasks in the Microsoft Dynamics CRM Web client or in the Microsoft Dynamics CRM client for Microsoft Office Outlook, the appointments or the tasks may be scheduled one hour before the actual event time or one hour after the actual event time.
In Microsoft Dynamics CRM, some activities and some resources in the service calendar may be scheduled one hour before the actual event time or one hour after the actual event time.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Outlook.
Install the client-side update on computers that are running the Microsoft Dynamics CRM client for Outlook
We recommend that you install the client-side update on computers that are running the Microsoft Dynamics CRM laptop client for Outlook and on computers that are running the Microsoft Dynamics CRM desktop client for Outlook. The DST issues in the Microsoft Dynamics CRM desktop client for Outlook are resolved in the server-side update. However, this update also includes other hotfix file information. You must install the client-side update on computers that are running the Microsoft Dynamics CRM desktop client for Outlook to maintain file consistency. This file consistency is required because of other hotfix dependencies.
Install the server-side update on all the Microsoft Dynamics CRM servers
If you have multiple Microsoft Dynamics CRM servers, you must install the server-side update on all the Microsoft Dynamics CRM servers. However, do not install this update on all the Microsoft Dynamics CRM servers at the same time. Install this update on each Microsoft Dynamics CRM server separately to prevent deadlocks in Microsoft SQL Server.
Install the server-side update on new installations of Microsoft Dynamics CRM 3.0
If you install Microsoft Dynamics CRM after the new start date and the new end date for DST, you must still apply this update. This update adds the new time zone definitions. Install this update before users enter any data in Microsoft Dynamics CRM.
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel.
System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB951711$\Spuninst folder.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: