An update is available for the Israel 2008 daylight saving time changes in Microsoft Dynamics CRM 3.0 and in the Microsoft Dynamics CRM 3.0 client for Outlook

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Article ID: 951711 - View products that this article applies to.
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SYMPTOMS

After daylight saving time (DST) goes into effect in Israel in March 2008, you may experience the following problems in Microsoft Dynamics CRM 3.0:
  • When you view appointments or tasks in the Microsoft Dynamics CRM Web client or in the Microsoft Dynamics CRM client for Microsoft Office Outlook, the appointments or the tasks may be scheduled one hour before the actual event time or one hour after the actual event time.
  • In Microsoft Dynamics CRM, some activities and some resources in the service calendar may be scheduled one hour before the actual event time or one hour after the actual event time.

CAUSE

These problems occur because the start dates and the end dates for DST change in 2008. The following table describes the changes.
Collapse this tableExpand this table
DST dates in 2008DST dates in previous years
DST starts on March 28, 2008 at 02:00:00.DST starts on March 30 at 02:00:00.
DST ends on October 5, 2008 at 02:00:00.DST ends on September 16 at 02:00:00.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

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File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98413-Nov-200717:54x86
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmbulkmailservice.exe3.0.5300.18362,833,42430-Apr-200822:41x86
Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54x86
Crmnativeinteropproxy.dll3.0.5300.18363,403,79230-Apr-200807:44x86
Crmobjectmodel.dll3.0.5300.18366,742,03230-Apr-200822:44x86
Crmsecurity.dll3.0.5300.1836770,57630-Apr-200822:46x86
Crmworkflowservice.exe3.0.5300.18363,890,19230-Apr-200822:41x86
Edit_article.aspxNot applicable6,92730-Apr-200805:05Not applicable
Find.aspxNot applicable3,19229-Jan-200800:00Not applicable
Grid.htcNot applicable17,56029-Jan-200800:00Not applicable
Help.cssNot applicable1,13729-Jan-200800:00Not applicable
Help.jsNot applicable4,04229-Jan-200800:00Not applicable
Help_toc.xslNot applicable3,83729-Jan-200800:00Not applicable
Kbtemplateeditor.jsNot applicable5,66610-Dec-200721:05Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1836689,16830-Apr-200822:32x86
Microsoft.crm.application.components.core.dll3.0.5300.1836291,85630-Apr-200822:33x86
Microsoft.crm.application.components.platform.dll3.0.5300.1836369,68030-Apr-200822:33x86
Microsoft.crm.application.components.strings.dll3.0.5300.1836726,03230-Apr-200807:33x86
Microsoft.crm.application.components.ui.dll3.0.5300.1836222,22430-Apr-200822:32x86
Microsoft.crm.application.pages.dll3.0.5300.1836971,79230-Apr-200822:32x86
Microsoft.crm.dll3.0.5300.1836381,96830-Apr-200822:33x86
Microsoft.crm.managedinterop.dll3.0.5300.183682,96030-Apr-200822:33x86
Microsoft.crm.metadatahelper.dll3.0.5300.183682,96030-Apr-200822:33x86
Microsoft.crm.objectmodel.dll3.0.5300.1836324,62430-Apr-200822:33x86
Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.183637,90430-Apr-200822:29x86
Microsoft.crm.platform.server.dll3.0.5300.1836246,80030-Apr-200822:33x86
Microsoft.crm.reports.reportschedule.dll3.0.5300.183699,34430-Apr-200822:29x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1836275,47230-Apr-200822:29x86
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86
Msvcr71.dll7.10.3052.4355,03213-Nov-200717:54x86
Pkgutil.cmdNot applicable11313-Nov-200702:54Not applicable
Pkgutil.exe1.2.3297.10188,79213-Nov-200717:54x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Toc.aspxNot applicable4,46629-Jan-200800:00Not applicable
Crmsecurity.dll3.0.5300.1836770,57630-Apr-200822:46x86
Microsoft.crm.dll3.0.5300.1375,56017-Nov-200504:39x86
Microsoft.crm.managedinterop.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1832105,48816-Apr-200805:09x86
Crmhotfix.cdfNot applicable15,74230-Apr-200823:40Not applicable
Kb927207_client.dll3.0.5300.183669,13630-Apr-200822:38x86
Kb930604_client.dll3.0.5300.183672,72030-Apr-200822:38x86
Kb930610_client.dll3.0.5300.1836116,75230-Apr-200822:38x86
Kb931627_client.dll3.0.5300.1836159,76030-Apr-200822:38x86
Kb932205_client.dll3.0.5300.183671,18430-Apr-200822:38x86
Kb933214_client.dll3.0.5300.183678,35230-Apr-200822:38x86
Kb933423_client.dll3.0.5300.183698,32030-Apr-200822:38x86
Kb933658_client.dll3.0.5300.183674,76830-Apr-200822:38x86
Kb935529_client.dll3.0.5300.183678,86430-Apr-200822:38x86
Kb935844_client.dll3.0.5300.1836122,89630-Apr-200822:38x86
Kb936019_client.dll3.0.5300.183669,64830-Apr-200822:38x86
Kb936204_client.dll3.0.5300.183699,85630-Apr-200822:38x86
Kb938125_client.dll3.0.5300.183669,64830-Apr-200822:38x86
Kb938238_client.dll3.0.5300.183677,84030-Apr-200822:38x86
Kb940496_client.dll3.0.5300.183679,37630-Apr-200822:38x86
Kb940761_client.dll3.0.5300.183699,34430-Apr-200822:38x86
Kb944256_client.dll3.0.5300.183688,08030-Apr-200807:38x86
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86

Microsoft Dynamics CRM client for Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54x86
Crmnativeinteropproxy.dll3.0.5300.18363,403,79230-Apr-200822:44x86
Crmobjectmodel.dll3.0.5300.18366,742,03230-Apr-200822:44x86
Crmsecurity.dll3.0.5300.1836770,57630-Apr-200822:46x86
Edit_article.aspxNot applicable6,92730-Apr-200805:05Not applicable
Find.aspxNot applicable3,19229-Jan-200800:00Not applicable
Grid.htcNot applicable17,56029-Jan-200800:00Not applicable
Help.cssNot applicable1,13729-Jan-200800:00Not applicable
Help.jsNot applicable4,04229-Jan-200800:00Not applicable
Help_toc.xslNot applicable3,83729-Jan-200800:00Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1836599,05630-Apr-200822:32x86
Microsoft.crm.application.components.core.dll3.0.5300.1836295,95230-Apr-200822:33x86
Microsoft.crm.application.components.platform.dll3.0.5300.1836410,64030-Apr-200822:33x86
Microsoft.crm.application.components.strings.dll3.0.5300.1836726,03230-Apr-200822:33x86
Microsoft.crm.application.components.ui.dll3.0.5300.1836222,22430-Apr-200822:32x86
Microsoft.crm.application.pages.dll3.0.5300.1836738,32030-Apr-200822:33x86
Microsoft.crm.dll3.0.5300.1836381,96830-Apr-200822:33x86
Microsoft.crm.managedinterop.dll3.0.5300.183682,96030-Apr-200822:33x86
Microsoft.crm.metadatahelper.dll3.0.5300.183682,96030-Apr-200822:33x86
Microsoft.crm.objectmodel.dll3.0.5300.1836324,62430-Apr-200822:31x86
Microsoft.crm.platform.server.dll3.0.5300.1836246,80030-Apr-200822:31x86
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86
Msvcr71.dll7.10.3052.4355,03213-Nov-200717:54x86
Pkgutil.cmdNot applicable11313-Nov-200702:54Not applicable
Pkgutil.exe1.2.3297.10188,79213-Nov-200717:54x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Toc.aspxNot applicable4,46629-Jan-200800:00Not applicable
Microsoft.crm.dll3.0.5300.1375,57617-Nov-200504:42x86
Microsoft.crm.managedinterop.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42x86
Crmhotfix.cdfNot applicable8,96630-Apr-200823:39Not applicable
Mscrmcustom.dll3.0.5300.1832189,96816-Apr-200805:09x86

Microsoft Dynamics CRM client for Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable3,81230-Apr-200823:57Not applicable
V3cclientpatch30.mspNot applicable2,928,64001-May-200800:35Not applicable
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmnativeinteropproxy.dll3.0.5300.18363,403,79230-Apr-200807:44x86
Crmobjectmodel.dll3.0.5300.18366,742,03230-Apr-200822:44x86
Crmsecurity.dll3.0.5300.1836770,57630-Apr-200822:46x86
Edit_article.aspxNot applicable6,92730-Apr-200805:05Not applicable
Find.aspxNot applicable3,19229-Jan-200800:00Not applicable
Grid.htcNot applicable17,56029-Jan-200800:00Not applicable
Help.cssNot applicable1,13729-Jan-200800:00Not applicable
Help.jsNot applicable4,04229-Jan-200800:00Not applicable
Help_toc.xslNot applicable3,83729-Jan-200800:00Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1836599,05630-Apr-200822:31x86
Microsoft.crm.application.components.core.dll3.0.5300.1836295,95230-Apr-200822:32x86
Microsoft.crm.application.components.platform.dll3.0.5300.1836410,64030-Apr-200822:32x86
Microsoft.crm.application.components.strings.dll3.0.5300.1836726,03230-Apr-200807:32x86
Microsoft.crm.application.components.ui.dll3.0.5300.1836222,22430-Apr-200822:31x86
Microsoft.crm.application.pages.dll3.0.5300.1836738,32030-Apr-200822:31x86
Microsoft.crm.dll3.0.5300.1836381,96830-Apr-200822:32x86
Microsoft.crm.managedinterop.dll3.0.5300.183682,96030-Apr-200822:32x86
Microsoft.crm.metadatahelper.dll3.0.5300.183682,96030-Apr-200822:32x86
Microsoft.crm.objectmodel.dll3.0.5300.1836324,62430-Apr-200822:33x86
Microsoft.crm.platform.server.dll3.0.5300.1836246,80030-Apr-200822:33x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Toc.aspxNot applicable4,46629-Jan-200800:00Not applicable
Setup.xmlNot applicable1,75530-Apr-200823:56Not applicable
V3clightclientpatch30.mspNot applicable586,24001-May-200800:35Not applicable
Microsoft.crm.application.components.core.dll3.0.5300.1836295,95230-Apr-200822:32x86
Microsoft.crm.application.components.platform.dll3.0.5300.1836410,64030-Apr-200822:32x86
Microsoft.crm.application.components.strings.dll3.0.5300.1836726,03230-Apr-200807:32x86
Microsoft.crm.dll3.0.5300.1836381,96830-Apr-200822:32x86
Microsoft.crm.platform.server.dll3.0.5300.1836246,80030-Apr-200822:33x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Outlook.

Install the client-side update on computers that are running the Microsoft Dynamics CRM client for Outlook

We recommend that you install the client-side update on computers that are running the Microsoft Dynamics CRM laptop client for Outlook and on computers that are running the Microsoft Dynamics CRM desktop client for Outlook. The DST issues in the Microsoft Dynamics CRM desktop client for Outlook are resolved in the server-side update. However, this update also includes other hotfix file information. You must install the client-side update on computers that are running the Microsoft Dynamics CRM desktop client for Outlook to maintain file consistency. This file consistency is required because of other hotfix dependencies.

Install the server-side update on all the Microsoft Dynamics CRM servers

If you have multiple Microsoft Dynamics CRM servers, you must install the server-side update on all the Microsoft Dynamics CRM servers. However, do not install this update on all the Microsoft Dynamics CRM servers at the same time. Install this update on each Microsoft Dynamics CRM server separately to prevent deadlocks in Microsoft SQL Server.

Install the server-side update on new installations of Microsoft Dynamics CRM 3.0

If you install Microsoft Dynamics CRM after the new start date and the new end date for DST, you must still apply this update. This update adds the new time zone definitions. Install this update before users enter any data in Microsoft Dynamics CRM.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB951711$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 951711 - Last Review: July 21, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbmbsadministration kbexpertiseinter kbfix kbmbsmigrate kbqfe kbhotfixserver KB951711

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