A Windows Vista-based computer or a Windows Server 2008-based computer may stop responding during shutdown after you install a series of hotfixes and then try to restart the computer

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Article ID: 951720 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. On a Windows Vista-based computer or a Windows Server 2008-based computer, you install a series of hotfixes without restarting the computer. Then, you try to restart the computer to complete the hotfix installation. However, the system may stop responding (hang) while the computer is shutting down. The shutdown process stops responding at the following message:
Windows is configuring the updates
This behavior continues until you manually turn off the computer.

RESOLUTION

Hotfix information

Windows Vista and Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
This hotfix requires that Windows Vista, Windows Vista Service Pack 1, or Windows Server 2008 is installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, Windows Vista Service Pack 1, or Windows Server 2008, 32-bit versions
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File nameFile versionFile sizeDateTimePlatform
Package_for_kb951720_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable16,10324-Apr-200820:38Not Applicable
Package_for_kb951720_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36724-Apr-200820:38Not Applicable
Package_for_kb951720_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71524-Apr-200820:38Not Applicable
Package_for_kb951720_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42124-Apr-200820:38Not Applicable
Package_for_kb951720_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42424-Apr-200820:38Not Applicable
Package_for_kb951720_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42524-Apr-200820:38Not Applicable
Package_for_kb951720_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43224-Apr-200820:38Not Applicable
Package_for_kb951720_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42224-Apr-200820:38Not Applicable
Package_for_kb951720_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43124-Apr-200820:38Not Applicable
Package_for_kb951720_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable15,96224-Apr-200820:38Not Applicable
Package_for_kb951720_winpe~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42524-Apr-200820:38Not Applicable
Update.mumNot Applicable18,70624-Apr-200820:38Not Applicable
X86_usb.inf_31bf3856ad364e35_6.0.6000.20822_none_c98827bd2a77c9ff.manifestNot Applicable2,64424-Apr-200822:40Not Applicable
X86_usb.inf_31bf3856ad364e35_6.0.6001.22166_none_cb4725f527bb32e9.manifestNot Applicable2,64424-Apr-200822:40Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6000.20822_none_bc52203a1f9317e6.manifestNot Applicable6,73424-Apr-200822:40Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6001.22166_none_be111e721cd680d0.manifestNot Applicable6,73424-Apr-200822:40Not Applicable
Usbccgp.sys6.0.6000.2082273,21624-Apr-200802:40x86
Usbhub.sys6.0.6000.20822194,04824-Apr-200802:40x86
Usbccgp.sys6.0.6001.2216673,21624-Apr-200802:43x86
Usbhub.sys6.0.6001.22166194,56024-Apr-200802:43x86
Hccoin.dll6.0.6000.208228,70424-Apr-200804:37x86
Hcrstco.dll6.0.6000.2082214,33624-Apr-200804:37x86
Usbd.sys6.0.6000.208225,88824-Apr-200802:40Not Applicable
Usbehci.sys6.0.6000.2082238,91224-Apr-200802:40x86
Usbhub.sys6.0.6000.20822194,04824-Apr-200802:40x86
Usbohci.sys6.0.6000.2082219,45624-Apr-200802:40x86
Usbport.sys6.0.6000.20822224,76824-Apr-200802:40x86
Usbuhci.sys6.0.6000.2082223,55224-Apr-200802:40x86
Hccoin.dll6.0.6001.221668,70424-Apr-200804:41x86
Hcrstco.dll6.0.6001.2216615,87224-Apr-200804:41x86
Usbd.sys6.0.6001.221665,88824-Apr-200802:43Not Applicable
Usbehci.sys6.0.6001.2216639,93624-Apr-200802:43x86
Usbhub.sys6.0.6001.22166194,56024-Apr-200802:43x86
Usbohci.sys6.0.6001.2216619,45624-Apr-200802:43x86
Usbport.sys6.0.6001.22166226,30424-Apr-200802:43x86
Usbuhci.sys6.0.6001.2216623,55224-Apr-200802:43x86
Windows Vista, Windows Vista Service Pack 1, or Windows Server 2008, 64-bit versions
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File nameFile versionFile sizeDateTimePlatform
Amd64_usb.inf_31bf3856ad364e35_6.0.6000.20822_none_25a6c340e2d53b35.manifestNot Applicable2,64624-Apr-200822:42Not Applicable
Amd64_usb.inf_31bf3856ad364e35_6.0.6001.22166_none_2765c178e018a41f.manifestNot Applicable2,64624-Apr-200822:42Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6000.20822_none_1870bbbdd7f0891c.manifestNot Applicable6,73624-Apr-200822:42Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6001.22166_none_1a2fb9f5d533f206.manifestNot Applicable6,73624-Apr-200822:42Not Applicable
Package_for_kb951720_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable16,23324-Apr-200820:38Not Applicable
Package_for_kb951720_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37524-Apr-200820:38Not Applicable
Package_for_kb951720_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72524-Apr-200820:38Not Applicable
Package_for_kb951720_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42924-Apr-200820:38Not Applicable
Package_for_kb951720_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43224-Apr-200820:38Not Applicable
Package_for_kb951720_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43324-Apr-200820:38Not Applicable
Package_for_kb951720_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,44024-Apr-200820:38Not Applicable
Package_for_kb951720_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43024-Apr-200820:38Not Applicable
Package_for_kb951720_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43924-Apr-200820:38Not Applicable
Package_for_kb951720_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable16,09424-Apr-200820:38Not Applicable
Package_for_kb951720_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43324-Apr-200820:38Not Applicable
Update.mumNot Applicable18,87624-Apr-200820:38Not Applicable
Usbccgp.sys6.0.6000.2082295,74424-Apr-200803:09x64
Usbhub.sys6.0.6000.20822269,31224-Apr-200803:09x64
Usbccgp.sys6.0.6001.2216695,74424-Apr-200803:13x64
Usbhub.sys6.0.6001.22166269,82424-Apr-200803:13x64
Hccoin.dll6.0.6000.2082210,75224-Apr-200805:01x64
Hcrstco.dll6.0.6000.2082216,38424-Apr-200805:01x64
Usbd.sys6.0.6000.208227,55224-Apr-200803:09x64
Usbehci.sys6.0.6000.2082248,64024-Apr-200803:09x64
Usbhub.sys6.0.6000.20822269,31224-Apr-200803:09x64
Usbohci.sys6.0.6000.2082224,06424-Apr-200803:09x64
Usbport.sys6.0.6000.20822258,04824-Apr-200803:09x64
Usbuhci.sys6.0.6000.2082229,18424-Apr-200803:09x64
Hccoin.dll6.0.6001.2216610,75224-Apr-200805:06x64
Hcrstco.dll6.0.6001.2216617,92024-Apr-200805:06x64
Usbd.sys6.0.6001.221667,68024-Apr-200803:13x64
Usbehci.sys6.0.6001.2216649,66424-Apr-200803:13x64
Usbhub.sys6.0.6001.22166269,82424-Apr-200803:13x64
Usbohci.sys6.0.6001.2216624,06424-Apr-200803:13x64
Usbport.sys6.0.6001.22166259,58424-Apr-200803:13x64
Usbuhci.sys6.0.6001.2216629,18424-Apr-200803:13x64
Windows Server 2008, Itanium-based versions
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File nameFile versionFile sizeDateTimePlatform
Ia64_usb.inf_31bf3856ad364e35_6.0.6001.22166_none_cb48c9eb27b93be5.manifestNot Applicable2,64524-Apr-200822:38Not Applicable
Ia64_usbport.inf_31bf3856ad364e35_6.0.6001.22166_none_be12c2681cd489cc.manifestNot Applicable6,73524-Apr-200822:38Not Applicable
Package_1_for_kb951720~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,31824-Apr-200820:38Not Applicable
Package_2_for_kb951720~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,32324-Apr-200820:38Not Applicable
Package_3_for_kb951720~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,32324-Apr-200820:38Not Applicable
Package_for_kb951720_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42524-Apr-200820:38Not Applicable
Package_for_kb951720_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42624-Apr-200820:38Not Applicable
Package_for_kb951720_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42924-Apr-200820:38Not Applicable
Package_for_kb951720_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43424-Apr-200820:38Not Applicable
Package_for_kb951720_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42624-Apr-200820:38Not Applicable
Package_for_kb951720_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43324-Apr-200820:38Not Applicable
Update.mumNot Applicable2,42324-Apr-200820:38Not Applicable
Usbccgp.sys6.0.6001.22166208,38424-Apr-200803:05IA-64
Usbhub.sys6.0.6001.22166853,50424-Apr-200803:05IA-64
Hccoin.dll6.0.6001.2216622,52824-Apr-200804:48IA-64
Hcrstco.dll6.0.6001.2216624,57624-Apr-200804:48IA-64
Usbd.sys6.0.6001.2216611,64824-Apr-200803:05Not Applicable
Usbehci.sys6.0.6001.22166122,36824-Apr-200803:05IA-64
Usbhub.sys6.0.6001.22166853,50424-Apr-200803:05IA-64
Usbohci.sys6.0.6001.2216658,36824-Apr-200803:05IA-64
Usbport.sys6.0.6001.22166645,63224-Apr-200803:05IA-64
Usbuhci.sys6.0.6001.2216680,38424-Apr-200803:05IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This hotfix is intended to resolve an error in the Usbhub.sys driver. There are also other reasons that the system may stop responding during shutdown.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 951720 - Last Review: June 25, 2008 - Revision: 2.1
APPLIES TO
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate
  • Windows Vista Starter
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
Keywords: 
kbautohotfix kbexpertisebeginner kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB951720

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