Article ID: 951864 - Last Review: October 7, 2008 - Revision: 1.1 Some users must enter their credentials when they access rights-protected messages even though you have deployed the Rights Management Services (RMS) prelicensing agent on an Exchange Server 2007 SP1-based server
SYMPTOMSIn a Microsoft Exchange Server 2007 Service Pack 1 (SP1)
environment, you can deploy a Rights Management Services (RMS) prelicensing
agent. Therefore, you expect that Outlook users can access rights-protected
messages directly instead of having to provide their credentials after they
have already logged on to their mailboxes. However, some users must still
provide thier credentials when they access the right-protected
messages. CAUSEDuring the original prelicensing process, the RMS
prelicensing agent tries to use the value of the
msExchMasterAccountSID fields to find the home forest for each
recipient and to find the address for the each recipient's RMS certification
server. This issue occurs when the value
msExchMasterAccountSid fields for some users are set to
"S-1-5-10" or "self." When this is true, the corresponding checks are not
successful. Therefore, the home forest is not returned, and the user cannot be
prelicensed on the computer. RESOLUTIONTo resolve this problem, download Update Rollup 4 for Exchange 2007 Service Pack 1. Then, install Update
Rollup 4 on the Exchange server. For more information about Update Rollup 4 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic: Description of Update Rollup 4 for Exchange Server 2007 Service Pack 1
(http://go.microsoft.com/fwlink/?LinkId=152556)
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
(http://go.microsoft.com/fwlink/?LinkId=152570)
MORE INFORMATIONFor
more information about the RMS prelicensing agent, visit the following Web
site: http://technet.microsoft.com/en-us/library/aa996600(EXCHG.80).aspx
(http://technet.microsoft.com/en-us/library/aa998031(EXCHG.80).aspx)
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. | Other Resources Other Support Sites
CommunityGet Help NowArticle Translations
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