When you install Windows Media Player 11 in Windows XP after you install an application that requires you to restart the computer, the application installation fails

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Article ID: 951929 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You install an application on a computer that is running Windows XP.
  • The application installation requires you to restart the computer to continue the installation. For example, you install a Windows update that requires you to restart the computer.
  • Before you restart the computer, you install Windows Media Player 11.
  • You restart the computer.
In this scenario, the application installation fails.

Note This problem does not occur if you install Windows Media Player 11 before you install the application.

CAUSE

The application Setup program updates the value of the PendingFileRenameOperations registry entry before you restart the computer. However, the Windows Media Player 11 Setup program incorrectly updates the value of the PendingFileRenameOperations registry entry. This causes the application installation to fail.

Note The PendingFileRenameOperations registry entry is under the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager

RESOLUTION

Update information

The following files are available for download from the Microsoft Download Center:
Collapse this imageExpand this image
Download
Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows XP.  

Restart requirement

You do not have to restart the computer after you apply this update.  

Update replacement information

This update does not replace any other updates.

File information

The global version of this update installs a file that have the attributes that are listed in the following table. The date and the time for the file are listed in Coordinated Universal Time (UTC). The date and the time for the file on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the date and the time may change when you perform certain operations on the file. 
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File nameFile versionFile sizeDateTimePlatform
Wmp11-windowsxp-x86-enu.exe6.0.5489.025,740,25605-Jan-201110:43x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 951929 - Last Review: January 6, 2011 - Revision: 1.0
APPLIES TO
  • Windows Media Player 11, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
Keywords: 
kbsurveynew kbexpertiseinter atdownload kbfix KB951929

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