Error message when you try to copy a Web proxy log record to a clipboard in ISA Server 2004: "Error message 0x8007013d: ERROR_MR_MID_NOT_FOUND"

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Article ID: 951957 - View products that this article applies to.
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SYMPTOMS

In Microsoft Internet Security and Acceleration (ISA) Server 2004, the Web proxy log records display incorrect information in the HTTP Status Code column. Specifically, the HTTP Status Code column displays a red X icon that is followed by red question marks (?).

Additionally, if you try to use the Copy All Results to Clipboard option or the Copy Selected Results to Clipboard option to export the problematic record, the operation fails, and you receive the following error message:
Error message 0x8007013d: ERROR_MR_MID_NOT_FOUND. Error message: "The system cannot find message text for message number 0x%1 in the message file for %2".

CAUSE

This problem occurs if ISA Server 2004 does not recognize the HTTP Status Code. For example, HTTP Status Code 440 is not recognized by ISA Server 2004 and does not have a description string.

RESOLUTION

To resolve this problem, apply the hotfix that is mentioned in the following Microsoft Knowledge Base article:
951958 Description of the ISA Server 2004 hotfix package: April 21, 2008

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 951957 - Last Review: October 10, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Internet Security and Acceleration Server 2004 Standard Edition
  • Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
Keywords: 
kbexpertiseadvanced kbqfe kbfix KB951957

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