Article ID: 952019 - Last Review: February 12, 2009 - Revision: 4.0 The Microsoft Dynamics CRM 4.0 E-Mail Router service stops processing e-mail messages after a specific period of time
SYMPTOMSYou use the Microsoft Dynamics CRM 4.0 E-Mail Router service
to process e-mail messages. After a specific period
of time, the service stops processing e-mail messages.
Then, after the same
period of time, the service starts
to process
e-mail messages
again. Note The value of the specific period of time is the same as the ConfigUpdatePeriod value that is set in the Microsoft.Crm.Tools.EmailAgent.xml file. For example, if the ConfigUpdatePeriod value is one hour, the service stops processing e-mail messages after one hour. Then, after another hour, the service starts to process e-mail messages again. RESOLUTIONThis problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256
(http://support.microsoft.com/kb/949256/
)
Microsoft Dynamics CRM 4.0 updates and hotfixes
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. MORE INFORMATION
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
887283
(http://support.microsoft.com/kb/887283/
)
Microsoft
Business Solutions CRM software hotfix and update package naming standards
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