The Microsoft Dynamics CRM 4.0 client for Outlook may stop responding when other Outlook add-ins are also installed on the computer

You install the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook on a computer. Other Outlook add-ins, such as Microsoft Business Contact Manager, are installed on the computer. When you preview, open, or close Microsoft Dynamics CRM e-mail messages or Outlook e-mail messages, the Microsoft Dynamics CRM 4.0 client for Outlook may stop responding.

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: