Error message when the Windows Search Indexer crashes on a Windows Vista-based Tablet PC that has Outlook installed: "Microsoft Windows Search Indexer stopped working and was closed"

Article translations Article translations
Article ID: 952093 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
Expand all | Collapse all

On This Page

SYMPTOMS

On a Windows Vista-based Tablet PC that has Microsoft Office Outlook installed, the Windows Search Indexer crashes. When this issue occurs, you receive the following error message:
Microsoft Windows Search Indexer stopped working and was closed. A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
When the Windows Search Indexer crashes, you cannot search in Outlook. In this situation, you must restart both the Windows Search Indexer and Outlook.

CAUSE

This issue occurs if an e-mail message is not handled correctly by the Handwriting Recognition Personalization feature on a Windows Vista-based Tablet PC. The Handwriting Recognition Personalization feature uses the Windows Search Indexer to scan sent messages in Outlook to compile a personal dictionary for the user. If the Handwriting Recognition Personalization feature does not handle an e-mail message correctly, the Handwriting Recognition Personalization feature and the Windows Search Indexer stop working.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must running one of the following:
  • Windows Vista
  • Windows Vista Service Pack 1

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb952093~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,94308-May-200823:50Not applicable
Package_2_for_kb952093~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,78108-May-200823:50Not applicable
Package_for_kb952093_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,40408-May-200823:50Not applicable
Package_for_kb952093_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36708-May-200823:50Not applicable
Package_for_kb952093_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71108-May-200823:50Not applicable
Update.mumNot applicable1,56208-May-200823:50Not applicable
X86_e9106886ae02933b609703aee3829189_31bf3856ad364e35_6.0.6000.20831_none_dd15d2a220fb9d9d.manifestNot applicable71708-May-200823:50Not applicable
X86_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.0.6000.20831_none_3e300386e262ae72.manifestNot applicable98,50708-May-200805:37Not applicable
Alphabet.xmlNot applicable294,39613-Dec-200720:07Not applicable
Content.xmlNot applicable50,27413-Dec-200720:07Not applicable
Inputpersonalization.exe6.0.6000.20831197,63208-May-200803:12x86
Ipseventlogmsg.dll6.0.6000.208312,04808-May-200801:38x86
Ipsmigrationplugin.dll6.0.6000.2083142,49608-May-200805:18x86
Ipsoptinsrv.exe6.0.6000.20831159,23208-May-200803:12x86
Ipsplugin.dll6.0.6000.2083169,12008-May-200805:18x86
Shapecollector.exe6.0.6000.20831940,03208-May-200803:12x86
Tabipsps.dll6.0.6000.2083119,45608-May-200805:22x86
Tabletpcinputpersonalization-ppdlic.xrm-msNot applicable3,01408-May-200804:56Not applicable
Alphabet.xmlNot applicable294,39618-Dec-200721:25Not applicable
Content.xmlNot applicable50,27418-Dec-200721:25Not applicable
Tabletpcinputpersonalization-ppdlic.xrm-msNot applicable3,04308-May-200804:55Not applicable
Windows Vista SP1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb952093~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,94308-May-200823:50Not applicable
Package_2_for_kb952093~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,78108-May-200823:50Not applicable
Package_for_kb952093_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,40408-May-200823:50Not applicable
Package_for_kb952093_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36708-May-200823:50Not applicable
Package_for_kb952093_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71108-May-200823:50Not applicable
Update.mumNot applicable1,56208-May-200823:50Not applicable
X86_d72f69a65ffe80aa884543eb6c285a78_31bf3856ad364e35_6.0.6001.22175_none_7c0a12b21bff056d.manifestNot applicable71708-May-200823:50Not applicable
X86_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.0.6001.22175_none_3fef01bedfa6175c.manifestNot applicable98,50708-May-200805:55Not applicable
Alphabet.xmlNot applicable294,39613-Dec-200720:07Not applicable
Content.xmlNot applicable50,27413-Dec-200720:07Not applicable
Tabletpcinputpersonalization-ppdlic.xrm-msNot applicable3,01408-May-200804:56Not applicable
Alphabet.xmlNot applicable294,39618-Dec-200721:25Not applicable
Content.xmlNot applicable50,27418-Dec-200721:25Not applicable
Inputpersonalization.exe6.0.6001.22175198,65608-May-200803:17x86
Ipseventlogmsg.dll6.0.6001.221752,04808-May-200803:16x86
Ipsmigrationplugin.dll6.0.6001.2217542,49608-May-200805:18x86
Ipsoptinsrv.exe6.0.6001.22175159,74408-May-200803:16x86
Ipsplugin.dll6.0.6001.2217569,12008-May-200805:18x86
Shapecollector.exe6.0.6001.22175940,54408-May-200803:16x86
Tabipsps.dll6.0.6001.2217519,45608-May-200805:22x86
Tabletpcinputpersonalization-ppdlic.xrm-msNot applicable3,04308-May-200804:55Not applicable
Windows Vista, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_e309cba254daa4ada4336a1302a70603_31bf3856ad364e35_6.0.6000.20831_none_4928ebf704dfd3b9.manifestNot applicable72108-May-200823:50Not applicable
Amd64_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.0.6000.20831_none_9a4e9f0a9ac01fa8.manifestNot applicable99,15308-May-200805:49Not applicable
Amd64_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.0.6001.22175_none_9c0d9d4298038892.manifestNot applicable99,15308-May-200806:20Not applicable
Package_1_for_kb952093~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,95508-May-200823:50Not applicable
Package_2_for_kb952093~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,79108-May-200823:50Not applicable
Package_for_kb952093_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,41208-May-200823:50Not applicable
Package_for_kb952093_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37508-May-200823:50Not applicable
Package_for_kb952093_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72108-May-200823:50Not applicable
Update.mumNot applicable1,57208-May-200823:50Not applicable
Alphabet.xmlNot applicable294,39614-Dec-200721:49Not applicable
Content.xmlNot applicable50,27414-Dec-200721:49Not applicable
Inputpersonalization.exe6.0.6000.20831250,36808-May-200803:26x64
Ipseventlogmsg.dll6.0.6000.208312,04808-May-200801:42x64
Ipsmigrationplugin.dll6.0.6000.2083150,68808-May-200805:21x64
Ipsoptinsrv.exe6.0.6000.20831167,93608-May-200803:26x64
Ipsplugin.dll6.0.6000.2083179,36008-May-200805:21x64
Shapecollector.exe6.0.6000.208311,139,71208-May-200803:26x64
Tabipsps.dll6.0.6000.2083139,93608-May-200805:25x64
Tabletpcinputpersonalization-ppdlic.xrm-msNot applicable3,01408-May-200804:59Not applicable
Alphabet.xmlNot applicable294,39618-Dec-200721:26Not applicable
Content.xmlNot applicable50,27418-Dec-200721:26Not applicable
Tabletpcinputpersonalization-ppdlic.xrm-msNot applicable3,04308-May-200805:16Not applicable
Windows Vista SP1, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_702370b6d122c21bda663d590465266d_31bf3856ad364e35_6.0.6001.22175_none_9399f19096fcba42.manifestNot applicable72108-May-200823:50Not applicable
Amd64_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.0.6001.22175_none_9c0d9d4298038892.manifestNot applicable99,15308-May-200806:20Not applicable
Package_1_for_kb952093~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,95508-May-200823:50Not applicable
Package_2_for_kb952093~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,79108-May-200823:50Not applicable
Package_for_kb952093_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,41208-May-200823:50Not applicable
Package_for_kb952093_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37508-May-200823:50Not applicable
Package_for_kb952093_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72108-May-200823:50Not applicable
Update.mumNot applicable1,57208-May-200823:50Not applicable
Alphabet.xmlNot applicable294,39614-Dec-200721:49Not applicable
Content.xmlNot applicable50,27414-Dec-200721:49Not applicable
Tabletpcinputpersonalization-ppdlic.xrm-msNot applicable3,01408-May-200804:59Not applicable
Alphabet.xmlNot applicable294,39618-Dec-200721:26Not applicable
Content.xmlNot applicable50,27418-Dec-200721:26Not applicable
Inputpersonalization.exe6.0.6001.22175251,39208-May-200803:46x64
Ipseventlogmsg.dll6.0.6001.221752,04808-May-200803:45x64
Ipsmigrationplugin.dll6.0.6001.2217550,68808-May-200805:40x64
Ipsoptinsrv.exe6.0.6001.22175167,93608-May-200803:45x64
Ipsplugin.dll6.0.6001.2217579,36008-May-200805:40x64
Shapecollector.exe6.0.6001.221751,140,73608-May-200803:45x64
Tabipsps.dll6.0.6001.2217539,93608-May-200805:43x64
Tabletpcinputpersonalization-ppdlic.xrm-msNot applicable3,04308-May-200805:16Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For help with Windows Search problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which Windows Search is not working or searches are slower

Properties

Article ID: 952093 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe KB952093

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com