When you try to put a Windows XP-based computer into hibernation (S4) or into standby (S3), the computer stops responding (hangs).

This problem occurs on computers that have particular hardware configurations.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) or a later service pack installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with Service Pack 2, x86-based versions

File name	File version	File size	Date	Time	Platform	SP requirement
Ndis.sys	5.1.2600.3358	182,912	24-Apr-2008	09:41	x86	SP2
Ndiswan.sys	5.1.2600.3358	92,032	24-Apr-2008	09:41	x86	SP2

Windows XP with Service Pack 3, x86-based versions

File name	File version	File size	Date	Time	Platform	SP requirement
Ndis.sys	5.1.2600.5587	182,912	24-Apr-2008	11:49	x86	SP3
Ndiswan.sys	5.1.2600.5587	91,776	24-Apr-2008	11:49	x86	SP3

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

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