Article ID: 952148 - Last Review: January 20, 2012 - Revision: 2.2

Error message the first time that you try to go online after you upgrade the Microsoft Dynamics CRM 3.0 client for Outlook to the Microsoft Dynamics CRM 4.0 client for Outlook with Offline Access: "An unidentified error occurred"

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SYMPTOMS

You upgrade the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook to the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook with Offline Access. The first time that you try to go online in the Microsoft Dynamics CRM 4.0 client for Outlook with Offline Access after the upgrade, you receive the following error message:
An unidentified error occurred.
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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access, when used with:
    • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM 4.0
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Keywords: 
kbmbsupgrade kberrmsg kbfix kbautohotfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB952148
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