Article ID: 952152 - Last Review: October 7, 2008 - Revision: 1.0 The Autodiscover service for ActiveSync in an Exchange 2007 environment does not work for users in sites that do not have the ExternalURL property setOn This PageSYMPTOMSIn a Microsoft Exchange Server 2007 environment, the
Autodiscover service for ActiveSync does not work for users in sites that do
not have the ExternalURL property set. If a site does not face the Internet, the ExternalURL property is not set. Therefore, the Autodiscover service for
ActiveSync works only within the site. Users who are in a site that does not
face the Internet cannot be discovered. Additionally, mobile device users are
requested to enter the server name manually. RESOLUTIONUpdate informationTo resolve this problem, install Update Rollup 4 for Exchange Server 2007 Service Pack 1 (SP1) on the Exchange server. For more information, click the following article number to view the article in the Microsoft Knowledge Base:952580
(http://support.microsoft.com/kb/952580/
)
Update Rollup 4 for Exchange 2007 Service Pack 1
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. MORE INFORMATIONFor more information about Exchange ActiveSync Autodiscover
Settings, visit the following Microsoft Web sites: http://technet.microsoft.com/en-us/library/aa998277(EXCHG.80).aspx
(http://technet.microsoft.com/en-us/library/aa998277(EXCHG.80).aspx)
http://technet.microsoft.com/en-us/library/bb310763.aspx
(http://technet.microsoft.com/en-us/library/bb310763.aspx)
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