Error message when you extract items from a .zip file in Windows Vista or in Windows Server 2008: "Error 0x800004005: Unspecified error"

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Article ID: 952249 - View products that this article applies to.
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SYMPTOMS

You try to extract items from a .zip file that contains a folder on a computer that is running a Windows-based operating system. After you do this, you may receive the following message:
Copy File
There is already a file with the same name as the folder name you specified. Specify a different name.
Try Again | Skip | Cancel

If the computer is running Windows Vista, Windows XP, or Windows Server 2003, the file extraction operation continues after you click Skip.

Note You may receive the same message during the file extraction. In this case, the extraction process continues after you click Do this for all current items.

If the computer is running Windows Vista Service Pack 1 or Windows Server 2008, you receive the following error message when you click Skip:
Copy Folder
An unexpected error is preventing the operation. Make a note of this error code, which might be useful if you get additional help to resolve this problem:
Error 0x800004005: Unspecified error
Try Again | Skip | Cancel
In this case, the file extraction operation fails, and a 0 (zero)-byte file, instead of a folder object, is created in the target folder.

This issue occurs when you extract the items from the .zip file either by using a drag-and-drop operation or by using the "Extract All" option.

CAUSE

This issue occurs in special .zip files. If the .zip file contains folder items that do not have the directory flag set in the external file attributes field, the computer treats the items as files that are 0 bytes. Therefore, the issue occurs.

In Windows Vista SP1 and in Windows Server 2008, the computer parses files first. The 0-byte files are created before the folders. This behavior makes the extraction fail because the folder structure cannot be created.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista or Windows Server 2008, 32-bit editions
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File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb952249~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,94201-May-200809:19Not Applicable
Package_2_for_kb952249~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,78001-May-200809:19Not Applicable
Package_3_for_kb952249~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,78001-May-200809:19Not Applicable
Package_for_kb952249_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42501-May-200809:19Not Applicable
Package_for_kb952249_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36701-May-200809:19Not Applicable
Package_for_kb952249_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71101-May-200809:19Not Applicable
Package_for_kb952249_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42501-May-200809:19Not Applicable
Package_for_kb952249_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43001-May-200809:19Not Applicable
Update.mumNot Applicable2,08401-May-200809:19Not Applicable
X86_68367dd583a9a5f254aa4f6da39343bd_31bf3856ad364e35_6.0.6001.22170_none_cdfacd61599e9cf8.manifestNot Applicable69501-May-200809:19Not Applicable
X86_9da0f3c0822de8c1cafb923616f3e1af_31bf3856ad364e35_6.0.6000.20826_none_df3c27d4ed6cec95.manifestNot Applicable69501-May-200809:19Not Applicable
X86_microsoft-windows-zipfldr_31bf3856ad364e35_6.0.6000.20826_none_769a0c2b514a6287.manifestNot Applicable33,48701-May-200803:36Not Applicable
X86_microsoft-windows-zipfldr_31bf3856ad364e35_6.0.6001.22170_none_784437934e9ee9fc.manifestNot Applicable34,04101-May-200804:00Not Applicable
Compressed (zipped) folder.zfsendtotargetNot Applicable313-Dec-200719:52Not Applicable
Zipfldr.dll6.0.6000.20826338,43201-May-200803:20x86
Compressed (zipped) folder.zfsendtotargetNot Applicable318-Dec-200721:05Not Applicable
Zipfldr.dll6.0.6001.22170342,01601-May-200803:28x86
Windows Vista or Windows Server 2008, 64-bit editions
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File nameFile versionFile sizeDateTimePlatform
Amd64_5eb611f9ce6ecda1076f373f9a9a6530_31bf3856ad364e35_6.0.6001.22170_none_589b177103ae362d.manifestNot Applicable1,04001-May-200809:19Not Applicable
Amd64_a11b54f10f099ec2007d94c322f32eab_31bf3856ad364e35_6.0.6000.20826_none_0c7cfd39c19e7f6f.manifestNot Applicable1,04001-May-200809:19Not Applicable
Amd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.0.6000.20826_none_d2b8a7af09a7d3bd.manifestNot Applicable33,51701-May-200803:51Not Applicable
Amd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.0.6001.22170_none_d462d31706fc5b32.manifestNot Applicable34,07101-May-200804:21Not Applicable
Package_1_for_kb952249~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,16901-May-200809:19Not Applicable
Package_2_for_kb952249~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,00501-May-200809:19Not Applicable
Package_3_for_kb952249~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,00501-May-200809:19Not Applicable
Package_for_kb952249_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43301-May-200809:19Not Applicable
Package_for_kb952249_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37501-May-200809:19Not Applicable
Package_for_kb952249_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72101-May-200809:19Not Applicable
Package_for_kb952249_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43301-May-200809:19Not Applicable
Package_for_kb952249_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43801-May-200809:19Not Applicable
Update.mumNot Applicable2,09801-May-200809:19Not Applicable
Wow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.0.6000.20826_none_dd0d52013e0895b8.manifestNot Applicable32,21201-May-200803:28Not Applicable
Wow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.0.6001.22170_none_deb77d693b5d1d2d.manifestNot Applicable32,76601-May-200803:44Not Applicable
Compressed (zipped) folder.zfsendtotargetNot Applicable314-Dec-200721:32Not Applicable
Zipfldr.dll6.0.6000.20826384,00001-May-200803:30x64
Compressed (zipped) folder.zfsendtotargetNot Applicable318-Dec-200721:05Not Applicable
Zipfldr.dll6.0.6001.22170386,56001-May-200803:53x64
Zipfldr.dll6.0.6000.20826338,43201-May-200803:20x86
Zipfldr.dll6.0.6001.22170342,01601-May-200803:28x86
Windows Vista or Windows Server 2008, Itanium-based editions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_42160566ff6e40893430b284cafb9d9c_31bf3856ad364e35_6.0.6001.22170_none_e83c3dfc0b528a71.manifestNot Applicable1,03801-May-200809:19Not Applicable
Ia64_microsoft-windows-zipfldr_31bf3856ad364e35_6.0.6001.22170_none_7845db894e9cf2f8.manifestNot Applicable34,05601-May-200804:17Not Applicable
Package_1_for_kb952249~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,00001-May-200809:19Not Applicable
Package_for_kb952249_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42901-May-200809:19Not Applicable
Package_for_kb952249_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43401-May-200809:19Not Applicable
Update.mumNot Applicable1,42501-May-200809:19Not Applicable
Wow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.0.6001.22170_none_deb77d693b5d1d2d.manifestNot Applicable32,76601-May-200803:44Not Applicable
Compressed (zipped) folder.zfsendtotargetNot Applicable318-Dec-200721:05Not Applicable
Zipfldr.dll6.0.6001.22170745,98401-May-200803:44IA-64
Zipfldr.dll6.0.6001.22170342,01601-May-200803:28x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 952249 - Last Review: May 7, 2008 - Revision: 1.2
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe kbhotfixserver KB952249

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