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When you try to configure the Zune player or Windows Phone to wirelessly sync with your Zune software collection, or when you try to wirelessly sync the player, you may experience one or more of the following problems:
You can't configure wireless sync in the Zune Music + Video software.
Update the Zune software on the computer. To do this, follow these steps:
Start the Zune software and sign in if asked.
Click Settings, located in the upper-right corner of the page.
Click Software, located in the upper-left corner of the page.
Click General, located in the list at left, and then click the Check for Updates button.
Update the device's software to the current version. To do this, connect your device to the computer with thecurrent Zune software installed, and then update the device software to the current version.
Restart the device. Follow the instructions for the kind of device you have:
Zune HD player:
Press and hold the On/Off button for about 10 seconds until the player restarts.
Non-touchscreen Zune player:
Set the Hold switch to the unlocked position, and then press and hold the Back button
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as you press the top of the Zune pad. As soon as the Zune device begins its restart, you can release the buttons.
Windows Phone: Press the Power button
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until you see Goodbye, slide down to power off, and then press the Power button to turn on the phone again. Note The Power button is located at the top of your phone.
Install the latest Windows service pack to help keep Windows up to date by visiting:
Make sure that the device is charged to at least 50% or that it's connected to a power source.
To determine if the issue is caused by the Zune software or by the wireless configuration, synchronize the device by using a USB cable to ensure that media can sync between the Zune software and the player.
Wireless synchronization is intended to incrementally add content to a player. If you're synchronizing your player for the first time, or you're synchronizing a lot of data, the synchronization process may take a long time. In such a case, try using the USB cable instead.
Make sure that a device (computer or otherwise) which is supposed to be connected to the router can actually communicate with the router. For example, try to visit
http://www.zune.net
on the host computer.
ower cycle the router. To do this, disconnect the power cord from the router, wait 30 seconds, and then plug the power cord back in.
Check that the router SSID is set to broadcast mode.
Make sure that the network key, password, or passphrase is correct.
If the wireless router is configured to accept only clients using media access control (MAC) addresses, you must add the MAC address of the player to the list of clients on the router. To determine the MAC address of the Zune player, select Settings, select Wireless, and then select Information. To determine the MAC address of Windows Phone, select Settings, about, and then tap more info.
Make sure the access point or the router to which you connect is a DHCP server. (And make sure the DHCP is turned on.)
Try to reserve an IP address for the device on the router.
For a Zune player, try to configure access manually. To do so, follow these steps:
Start the Zune software.
Connect the Zune player to the computer.
Click Settings, click Device, and then click Wireless Sync.
Click Set Up Wireless Sync, and then click Show Advanced Settings.
Enter the name of the wireless network (SSID).
Select a network type.
Click Next.
Enter a network key or a pass phrase if you are prompted, and then click OK.
Click Finish.
If you use a WEP-encrypted network, check whether it is running in "WEP Shared" mode or in "WEP Open" mode. Make sure that the mode listed on the router matches the mode the Zune player is configured to use. (This may require a manual setup as outlined in step 4.)
If the router has a "Turbo G" mode, a "G-only" mode, or a "B-only" mode, try to run the router in "mixed" mode. "Mixed" mode combines all modes in which the router can run.
If the router has a "QoS" setting, make sure that it's turned off.
If you are running a network with WPA TKIP+AES or with WPA2 TKIP+AES, try to use only WPA TKIP, WPA AES, or WPA2 AES.
Make sure you have the appropriate firewall exceptions in the Windows Firewall and in any third-party firewalls you're running.
To add the Zune device to the exceptions list:
Windows Vista
Click Start
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, type firewall in the Start Search box, and then click Windows Firewall in the Programs list. If you're prompted for an administrator password or for confirmation, type the password or click Continue.
Click Allow a program through Windows Firewall. If you're prompted for an administrator password or for confirmation, type the password or click Continue.
On the Exceptions tab, click to select the Network Discovery check box and the Wireless Portable Devices check box, and then click OK.
Windows XP
Click Start, and then click Run. In the Open box, type firewall.cpl, and then click OK.
On the Exceptions tab, click to select the UPnP Framework check box under Programs and Services, and then click OK.
Note For most third-party firewalls, you must make an exception for "WUDF host process" or for similar processes. For information about how to configure an exception in the third-party firewall or security program, see the manufacturer's documentation for the program.
Make sure the computer you're trying to wirelessly sync to is connected to the router that you've configured your device to. The host computer must be connected to the router through a wireless connection or through a wired connection, and the device must be paired with both the host computer and the router to which it is connected.
If the host computer is connected wirelessly, try to connect it to the router through a wired connection; configure wireless sync again, and then try to wirelessly sync again.
Make sure that the router is set to enable UPnP notifications and UDP notifications.
If the router has a QoS setting, try turning off the QoS setting, and then wirelessly sync again.
Verify that the necessary services are running. To do this, follow these steps:
Windows Vista
lick Start
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, type services.msc in the Start Search box, and then press ENTER. If you're prompted for an administrator password or for confirmation, type the password or click Continue.
Under Name, locate the following services, and then verify that the Startup type is set to Automatic. Additionally, verify that the Service status is set to Started.
SSDP Discovery
UPnP Device Host
Zune Wireless Configuration Service
Note If the Startup type is not set to Automatic, right-click the service you want to configure, and then click Properties. On the Startup type menu, select Automatic, click Start, and then click OK. Additionally, you can try to restart the service if it's possible. To do this, right-click the service name, and then click Restart.
On the File menu, click Exit to close the Services window.
Windows XP
Click Start, and then click Run. In the Open box, type services.msc, and then press ENTER. If you're prompted for an administrator password or for confirmation, type the password or click Continue.
Under Name, locate the following services, and then verify that the Startup type is set to Automatic. Additionally, verify that the Service status is set to Started.
Universal Plug and Play Device Host
Zune Bus Enumerator
Zune Wireless Configuration Service
Note If the Startup type is not set to Automatic, right-click the service you want to configure, and then click Properties. On the Startup type menu, select Automatic, click Start, and then click OK. Additionally, you can try to restart the service if it's possible. To do this, right-click the service name, and then click Restart.
On the File menu, click Exit to close the Services window.
This error can appear when the computer that Zune is installed on is connected to a Public network location. The Public network location blocks certain programs and services from running to help protect your computer from unauthorized access while you're connected to a network in a public place. If you're connected to a public network and Windows Firewall is turned on, some programs or services might ask you to allow them to communicate through the firewall so that they work properly.
If your computer is connected to a Public network this behavior is normal and you need to allow the Zune program and the Zune Wireless Configuration Service to communicate through your firewall. If your computer is actually connected to a network at work or at home (or a network you trust) then:
Open the Network and Sharing Center by clicking the Start button, and then clicking Control Panel. In the Search box, type "network", and then click Network and Sharing Center.
Click Public network and then click Work network or Home network.
For a Zune player, try to configure it manually. To do this, follow these steps:
Start the Zune software.
Connect the Zune player to the computer.
Click Settings, click Device, and then click Wireless Sync.
Click Set Up Wireless Sync, and then click Show Advanced Settings.
Enter the name of the wireless network (SSID).
Select a network type.
Click Next.
Enter a network key, password, or a passphrase if you're prompted, and then click OK.
Click Finish.
Note Make sure that the SSID and your password are typed correctly when you configure the Zune player for wireless sync in the Zune software.
Make sure the access point or the router to which you are connected is a DHCP server. (And make sure the DHCP is turned on.)
Try to reserve an IP address for the Zune device on the router.
If you're using two routers, make sure the router you're trying to connect to is the DHCP server.
For error message "C00D07CB" only: If you use WPA encryption or WPA2 encryption, and you use a 63-character network key, try to use a key that's shorter.
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