A workflow rule does not work as expected when you perform the workflow rule in Microsoft Dynamics CRM 4.0

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Article ID: 952322 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario in Microsoft Dynamics CRM 4.0. You create a workflow rule that uses a note or an address as the primary entity. The workflow rule performs some actions on the Regarding field of the note or on the Parent field of the address. Or, the workflow rule uses some data from these fields. Then, you perform the workflow rule. In this scenario, the workflow rule does not work as expected. For example, the data that is used for any dynamic values is incorrect and the records that are required for the workflow rule cannot be found.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 952322 - Last Review: January 20, 2012 - Revision: 2.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbautohotfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB952322

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