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When you extract files from MDM 2008 Resource Kit Client Tools or from MDM 2008 Resource Kit Server Tools, you may no longer be able to start or restart the server

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Article ID:952338
Last Review:May 1, 2008
Revision:1.0

SYMPTOMS

Consider the following scenario:
•You extract files from Microsoft System Center Mobile Device Manager (MDM) 2008 Resource Kit Client Tools or from MDM 2008 Resource Kit Server Tools to a root drive on a server. For example, you extract these files to drive C or to drive D.
•These files come from a version of the MDM Resource Kit that was downloaded before April 30, 2008.
In this scenario, you may no longer be able to start or restart the server.

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RESOLUTION

The following files are available for download from the Microsoft Download Center:

DownloadDownload the System Center Mobile Device Manager 2008 Resource Kit - Server Tools package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=E898BF6D-325F-43E7-98A6-40149FDF2C2D&displaylang=en)
DownloadDownload the System Center Mobile Device Manager 2008 Resource Kit - Client Tools package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=D07E6997-836A-4ABE-84F3-B563E976B131&displaylang=en)

Microsoft scanned these files for viruses. Microsoft used the most current virus-detection software that was available on the date that the files were posted. The files are stored on security-enhanced servers that help prevent any unauthorized changes to the files.

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WORKAROUND

To work around this problem, extract the files for the System Center MDM into a subfolder under the root folder that was created specifically for MDM tools. You will need administrative permission to access that folder.

For help with recovering from a system failure, visit the following Microsoft Web sites.

To use System Restore to recover from a system failure, visit the following Microsoft TechNet Web site:
http://www.microsoft.com/technet/community/en-us/management/sysrestore_faq.mspx (http://www.microsoft.com/technet/community/en-us/management/sysrestore_faq.mspx)
To use the Recovery Console to recover from a system failure, visit the following Microsoft Web site or the following Microsoft Knowledge Base articles.

Windows Server 2003:
http://technet2.microsoft.com/windowsserver/en/library/e96185f5-50b7-4b14-a2fd-0155d6b174f91033.mspx?mfr=true (http://technet2.microsoft.com/windowsserver/en/library/e96185f5-50b7-4b14-a2fd-0155d6b174f91033.mspx?mfr=true)
816793 (http://support.microsoft.com/kb/816793/) How to troubleshoot the "NTLDR Is Missing" error message in Windows 2000
Windows 2000 Server:
318728 (http://support.microsoft.com/kb/318728/) How to troubleshoot the "NTLDR Is Missing" error message in Windows 2000
Windows XP and Windows Vista:
309340 (http://support.microsoft.com/kb/309340/) How to use Backup to protect data and restore files and folders on your computer in Windows XP and Windows Vista

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APPLIES TO
•Microsoft System Center Mobile Device Manager 2008

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Keywords: 
kbinstallation atdownload kbqfe kbprb KB952338

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