Article ID: 952602 - Last Review: August 28, 2009 - Revision: 3.0

Error message when you try to install Microsoft Dynamics CRM Data Connector for Microsoft Dynamics CRM 4.0: "Unable to validate SQL Server Reporting Services Report Server installation"

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SYMPTOMS

You try to install Microsoft Dynamics CRM Data Connector for Microsoft Dynamics CRM 4.0 on a server that is also running Microsoft SQL Server 2008 Reporting Services. However, you may receive the following error message in the Environmental Diagnostic Wizard (EDW):

Unable to validate SQL Server Reporting Services Report Server installation. Please check that it is correctly installed on the local machine.

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CAUSE

This problem occurs because the Windows Management Instrumentation (WMI) namespace is changed in SQL Server 2008 Reporting Services. Therefore, you receive the error message that is mentioned in the "Symptoms" section when the Setup program performs a check in the EDW.

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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256 (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

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