Article ID: 952632 - View products that this article applies to.
NoticeThe Office Genuine Advantage (“OGA”) program has been retired. For more information about the benefits of genuine Office, please visit the following website:
Benefits of genuine Office
When you use Microsoft Office Genuine Advantage to validate your copy of Microsoft Office XP, Microsoft Office 2003, or the 2007 Microsoft Office system, you receive the following error message:
Validation Cannot be Completed
Cause 1This problem can occur if the account that you used to log on does not have administrator user rights.
Cause 2This problem can occur if necessary files have been altered.
Cause 3This problem can occur if you are using an unsigned Windows file or another unsigned Microsoft program file. For example, a hotfix that you have installed may include an unsigned file.
Resolution 1To resolve this problem, log on to the computer by using an account that has administrative credentials. Or, request assistance from the system administrator.
Resolution 2To resolve this problem, follow the steps that are described in the "Method 1" section. If that does not resolve the problem, follow the steps that are described in the "Method 2" section.
Method 1You may have updates that require you to restart the computer. We recommend that you restart the computer, and then try to validate Microsoft Office by visiting the following Microsoft Web site:
Method 2If validation fails after you follow the steps in "Method 1," follow these steps.
Note You must have administrative credentials to complete these steps. If you do not have administrative credentials, contact the system administrator for help.
Resolution 3A file or hotfix that you downloaded may be corrupted, and it may be the cause of the problem. Or, you may have received a file from Microsoft that was being tested. Such files may be unsigned.
To determine whether a file that you recently downloaded or installed is signed, right-click the file, and then click Properties in Windows Explorer. (For example, right-click MSO.dll, and then click Properties.) You see the Digital Signatures tab for files that are signed correctly. To verify the files that are in a hotfix that you have installed, see the list of files from the Microsoft Knowledge Base article that describes the hotfix.
To resolve this issue, try to download and install the file again. If that does not resolve the issue, or if you received the file directly from Microsoft, contact Microsoft Customer Support Services. To do this, visit the following Microsoft Web site:
The validation process helps you determine whether your copy of Microsoft Office is genuine. Genuine software is software that is published by Microsoft, that is licensed correctly, and that is supported by Microsoft or an authorized partner. Genuine software gives you full capabilities to complete your tasks, access to all the latest updates, and confidence that the software will do what you expect.
For more information about customer service and technical support that is available for Office Genuine Advantage, visit the following Microsoft Web site:
http://www.microsoft.com/genuine/selfhelp/support.aspxFor more information about Office Genuine Advantage visit the following Microsoft Web site:
http://www.microsoft.com/genuine/To access the Genuine Advantage Solution Center, visit the following Microsoft Web site:
http://support.microsoft.com/ph/9860For information about other validation issues, visit the following Microsoft Web site:
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 952632 - Last Review: December 17, 2010 - Revision: 3.0
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