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You cannot find a Knowledge Base article when you search for this article in the Microsoft Dynamics CRM 4.0 client for OutlookArticle ID: 952658 - View products that this article applies to. SYMPTOMSConsider the following scenario. You create a Knowledge Base (KB) article in Microsoft Dynamics CRM 4.0, and you publish the KB article. Then, you run the Search function to search for the KB article in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook that is in offline module. In this scenario, the KB article cannot be found. CAUSEThis problem occurs because the DocumentIndex entries are not synchronized to the local database for the Microsoft Dynamics CRM client for Outlook. RESOLUTIONThis problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256
(http://support.microsoft.com/kb/949256/
)
Microsoft Dynamics CRM 4.0 updates and hotfixes
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: 824684
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates887283
(http://support.microsoft.com/kb/887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standards
PropertiesArticle ID: 952658 - Last Review: January 20, 2012 - Revision: 2.2
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